Summary
Overview
Work History
Education
Skills
Professional References
Activities
Timeline
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Bridgett Thomas

Broken Arrow,Oklahoma

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

HSS I (Home Service Specialist)

Bank of America
01.2022 - Current
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.

Inbound Specialist

Bank of America
03.2021 - 09.2021
  • Received inbound calls from customers, answered inquiries and provided relevant information.
  • Ensured all customer interactions were logged in the system for tracking purposes.
  • Updated customers regularly on status of their loans throughout the processing period.

Relationship Manager

Bank of America
02.2017 - 03.2021
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Established strong client relationships to drive business development.

Senior Account Specialist

Enterprise Commercial Truck
Broken Arrow, OK
07.2013 - 11.2017
  • Performed quality outside B2B sales including face-to-face sales meetings and cold calls
  • Averaged 60 cold calls, 6 fact finds, 3 closing presentations, and 2 closed accounts/month
  • Attended professional level training sessions on every aspect of B2B sales
  • Managed the office’s accounts receivables, maintenance management, customer service
  • Conduct follow-up with various customers and businesses, including insurance adjusters or agents, dealerships, body shops, road-side assistance, and mobile vendors.

Certified Pharmacy Technician

Tulsa Spine & Specialty Hospital (Olympia Pharmacy)
Tulsa, OK
12.2011 - 07.2013
  • Worked closely with Pain Management of Tulsa and their clients
  • Completed daily pharmacy order to keep our most important medications in stock
  • Managed monthly mass pharmacy inventory to help with compliance
  • Handled multiple workers compensation and insurance claims.

Senior Certified Pharmacy Technician

Walgreens
Broken Arrow & Tahlequah, OK
08.2006 - 12.2011
  • Managed various customer service issues both in-person and on the phone
  • Stocked and ordered pharmaceutical supplies on a daily basis
  • Created the work schedule for eight or more pharmacy employees at a time
  • Filled prescriptions for thousands of patients
  • Handled multiple workers compensation and insurance claims.

Education

M.S. Health Care Administration -

Oklahoma State University

B.A. Psychology -

Northeastern State University

Skills

  • Client Retention Strategies
  • Courteous demeanor
  • De-Escalation Techniques
  • Active Listening
  • Problem-solving abilities
  • Complaint Handling
  • Banking industry regulations knowledge

Professional References

  • Jay Hubbell, Direct Manager at Enterprise Commercial Truck, 918-284-6267
  • Shannon Lee, Team Leader at Bank of America Home Loans, 804-852-8708
  • Kathryn Hall, Market Leader at Bank of America, 303-618-1712

Activities

  • Maintained a 3.2 GPA at Northeastern State University for my Bachelors Degree
  • Maintained a 3.75 GPA at Oklahoma State University for my Masters Degree
  • Member of Northeastern Activities Board at Northeastern State University

Timeline

HSS I (Home Service Specialist)

Bank of America
01.2022 - Current

Inbound Specialist

Bank of America
03.2021 - 09.2021

Relationship Manager

Bank of America
02.2017 - 03.2021

Senior Account Specialist

Enterprise Commercial Truck
07.2013 - 11.2017

Certified Pharmacy Technician

Tulsa Spine & Specialty Hospital (Olympia Pharmacy)
12.2011 - 07.2013

Senior Certified Pharmacy Technician

Walgreens
08.2006 - 12.2011

M.S. Health Care Administration -

Oklahoma State University

B.A. Psychology -

Northeastern State University

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Bridgett Thomas