Elizabeth Marquez
Topeka
Summary
Dedicated customer service professional with five years of experience in fast-paced environments. Communicates effectively to resolve customer concerns and maintains organization under pressure. Proficient in utilizing mobile applications, Microsoft Office, and web-based systems. Delivers reliable service with a focus on accuracy and professionalism.
Overview
4
4
years of professional experience
Work History
Customer Support & Service Specialist
Homeaglow
01.2025 - Current
- Communicate directly with clients to understand their needs and provide quality service.
- Addressed customer concerns professionally and tailored services based on client feedback to enhance satisfaction.
- Managed appointments, schedules, and job updates to ensure timely service delivery via Homeaglow mobile app.
- Work independently while managing multiple appointments and maintaining reliable communication.
- Followed company standards while completing detailed tasks independently, ensuring consistent service quality.
Facilities Assistant
KKD LLC
Topeka
01.2024 - 12.2024
- Maintained clean, safe, and organized office and church facilities, enhancing usability for staff and visitors.
- Completed daily tasks independently and met deadlines, ensuring smooth operations.
- Followed established safety procedures and maintenance guidelines.
- Managed building access and secured facilities after business hours, safeguarding property and assets.
Customer Service Team Member
Sonic Drive-In (Dobski and Associates Inc.)
Lawrence
01.2023 - 07.2024
- Provided friendly, efficient service to over X customers daily in fast-paced, high-volume environment.
- Provided exceptional customer service in a fast-paced drive-in environment.
- Greeted customers and ensured prompt, courteous service, enhancing overall customer satisfaction.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Resolved order concerns quickly to ensure a positive customer experience.
- Assisted customers with product selection and streamlined ordering processes for improved efficiency.
- Worked closely with team members to provide efficient service and meet customer needs.
- Created a positive first impression through friendly interactions. for customers. and provided prompt, courteous service.
- Accurately entered customer orders and processed cash and card payments using a POS system.
- Maintained cleanliness and organization of dining and service areas.
- Built relationships with customers through engaging conversations. with customers through friendly conversations.
- Demonstrated strong knowledge of store services, products and policies.
Assistant Teacher
YMCA Daycare
Topeka
01.2023 - 12.2023
- Engaged parents daily to share insights on children's activities, behavior, and progress, fostering strong home-school connections.
- Collaborated with teachers and staff to support children's development and daily routines.
- Managed challenging behaviors with patience and positive communication, contributing to a supportive classroom atmosphere.
- Communicated daily with parents regarding children's activities, behavior, and progress.
- Partnered with teachers and staff to enhance children's development and streamline daily routines.
Education
Hope Street Charter Acedmy
Topeka, KSSkills
- Customer Service & Support
- Client support
- Technical Support
- CRM Software
- Point-of-Sale (POS) Systems
- Mobile Support Tools
- Cloud-Based Tools
- Microsoft Office (Word, Excel, Outlook)
- Mobile applications
- Attention to Detail
- Problem Solving
- Conflict Resolution
- Active Listening
- Written and Verbal Communication
- Time Management
- Retention strategies
- Feedback analysis
- Retention strategies
- Customer feedback analysis
- Client retention strategies
- Document control
- Dispute resolution
Timeline
Customer Support & Service Specialist
Homeaglow
01.2025 - Current
Facilities Assistant
KKD LLC
01.2024 - 12.2024
Customer Service Team Member
Sonic Drive-In (Dobski and Associates Inc.)
01.2023 - 07.2024
Assistant Teacher
YMCA Daycare
01.2023 - 12.2023
Hope Street Charter Acedmy