Megan Eazell
Tampa
Summary
Customer-focused professional with experience supporting patients, customers, and healthcare teams in fast-paced environments. Skilled in communication, problem-solving, appointment coordination, documentation, data entry, and delivering positive customer experiences. Strong ability to manage multiple priorities while maintaining professionalism and accuracy.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Specialist / Patient Support Coordinator Hybrid
Beeper MD
Tampa
03.2023 - Current
- Assisted customers and patients via phone, email, and in person, ensuring a professional and supportive experience
- Resolved concerns and escalated issues effectively, enhancing customer satisfaction
- Scheduled appointments and coordinated follow-up communication
- Maintained accurate documentation and updated electronic records
- Supported daily administrative operations in fast-paced setting, contributing to seamless service delivery
Medical Assistant / Customer Care Representative
Sunrise Medical Group
Tampa
08.2020 - 02.2023
- Collaborated with providers and staff to streamline workflow and enhance patient care
- Provided attentive customer service to enhance patient experience during intake process
- Answered patient questions and addressed concerns regarding appointments and services
- Managed patient records and maintained confidentiality standards
- Facilitated documentation and administrative tasks to support efficient operations
Lead Patient Service Representative / Front Desk Coordinator
Premier Wellness Center
Tampa
06.2018 - 07.2020
- Coordinated front desk operations and enhanced customer interactions
- Managed front desk operations and customer interactions
- Processed high volume of incoming calls and inquiries to ensure timely responses
- Resolved billing questions and conducted customer follow-up to improve satisfaction
- Maintained organized and accurate records
Customer Service Representative
Tampa Support Services
Tampa
01.2016 - 05.2018
- Resolved customer issues effectively, fostering strong relationships and loyalty
- Assisted customers with account inquiries and service requests to enhance overall customer experience
- Achieved productivity and customer service goals, contributing to team success
- Collaborated with team members to improve customer satisfaction
- Entered and updated customer information accurately
Education
Diploma - Medical Assistant
Rasmussen college
Tampa, FL 02.2015 - 01.2016
High school or equivalent -
West Bloomfield High school
West Bloomfield, MISkills
- Customer Service & Support
- Patient Relations
- Call Handling
- Appointment Scheduling
- Conflict Resolution
- Data Entry & Documentation
- EMR/EHR Systems
- Microsoft Office
- Insurance Verification
- Team Collaboration
- Multitasking
- Phone & Email Communication
- Outlook
- Scheduling Software
- Data Entry Systems
Timeline
Customer Service Specialist / Patient Support Coordinator Hybrid
Beeper MD
03.2023 - Current
Medical Assistant / Customer Care Representative
Sunrise Medical Group
08.2020 - 02.2023
Lead Patient Service Representative / Front Desk Coordinator
Premier Wellness Center
06.2018 - 07.2020
Customer Service Representative
Tampa Support Services
01.2016 - 05.2018
Diploma - Medical Assistant
Rasmussen college
02.2015 - 01.2016
High school or equivalent -
West Bloomfield High school