Bridgette Buskey
Duncanville,TX
Summary
Detail-oriented Senior Leave Management Associate with extensive experience in managing FMLA, leave of absence, and on-the-job injury (OJI) cases. Skilled in ensuring accurate coding, compliance with policies and laws, and seamless coordination with internal teams and external vendors. Proven ability to balance empathy and professionalism while handling complex cases, providing exceptional support to employees, and meeting tight deadlines. Expertise in time management, decision-making, and effective communication, with a strong understanding of medical terminology and leave-related regulations.
Overview
24
24
years of professional experience
Work History
Sr. Leave Management Associate
Southwest Airlines
Dallas, TX
05.2023 - Current
- Ensure employees on leave are correctly coded and compensated based on the type of leave and pay request.
- Maintain and manage data related to FMLA/leave of absence cases/OJI, adhering to company policies, procedures, and relevant laws for accuracy.
- Collect and process time and attendance for non-contract employees during their leave of absence each pay period.
- Collaborate with internal teams such as Unemployment, Employee Relations, and Workers' Compensation to research leave claims and testify, if necessary, to the company's policies and procedures.
- Prioritize work effectively, in alignment with federally mandated deadlines, using experience and knowledge.
- Perform other duties as directed by leadership.
Leave of Absence Administrator
Southwest Airlines
Dallas, TX
05.2005 - 04.2022
- Administered and managed FMLA, leave of absence, OJI, and disability cases in compliance with federal, state, and company policies.
- Developed and implemented comprehensive leave management strategies, resulting in improved efficiency and accuracy in processing employee leaves.
- Ensured compliance with federal regulations and company policies related to FMLA, OJI, and leave administration.
- Maintained and updated leave-related documentation and employee records while adhering to legal and policy requirements.
- Researched and interpreted medical documentation to facilitate accurate leave decisions.
Rapid Rewards
Southwest Airlines
Dallas, TX
09.2000 - 04.2005
- Provided customer service by answering product and service-related questions.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Education
Bachelor of Science -
Albany State University
Albany, GA05-1987
High School Diploma -
Carver High School
Columbus, GA05-1984
Skills
- Team Management
- Strategic Business Leadership
- Data Analysis Expertise
- Strategic Planning
- Corporate Governance
- Clerical Operations
- Effective Time Management
- Decision-making
- Critical Thinking Skills
- Effective Interpersonal Communication
Timeline
Sr. Leave Management Associate
Southwest Airlines
05.2023 - Current
Leave of Absence Administrator
Southwest Airlines
05.2005 - 04.2022
Rapid Rewards
Southwest Airlines
09.2000 - 04.2005
Bachelor of Science -
Albany State University
High School Diploma -
Carver High School
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