Chirelle Perry
Denton,TX
Summary
Over six years of experience in the financial services industry and six years in payroll services and FMLA/Leave management. Including supervising tellers, providing constant guidance to reach monthly goals, processing payroll for contract employees and efficiently resolving leave management complex issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competitive, passionate, able to achieve results others believed to be impossible. Experienced in Auditing, Training, Risk Management and Employee Management.
Overview
10
10
years of professional experience
Work History
Senior Leave Management Associate
Southwest Airlines
01.2016 - Current
- Process all cases request in compliance with union contracts, company policies and procedures, and state laws.
- Meets all processing deadlines by completing incoming leaves cases within 48 hours.
- Reviews all cases for inconsistencies, identifies complex situations and solving problems using multiple resources.
- Retains records, compile, and organize electronic documentation in SAP, Quick Base, Kronos, and Risk Connect.
- Understands implication of FMLA/Leave and how it relates to pay, attendance, and benefits.
- Maintains confidentiality, empathy, and sensitivity in all modes of communication
- Oversaw training and onboarding process for all newly hired employees.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Attendance and Leave Payroll Associate II
Southwest Airlines
02.2015 - 01.2016
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Meet deadlines to transmit payroll time and attendance on the 1st and 16th of each month to Headquarters main payroll.
- Calculated and verified Contract Employees hours to applicable pay codes into Kronos per the Union Collective Bargaining Agreement.
Quality Control Analyst/QC
Caliber Home Loans Inc.
12.2013 - 12.2014
- Conduct QC reviews on all channels; Wholesale, Retail and Correspondent.
- Conduct routine quality control reviews of the company’s internal and external quality control/quality assurance teams.
- Conduct target audits of loan exhibiting high risk characteristics as identified on Broker and Correspondent scorecards and loan types exhibiting high error defect rates as identified by internal/external QC/QA processes.
Post Funding Review Analyst -Team Lead
Caliber Home Loans Inc.
10.2012 - 12.2013
- Performed quality control/ risk management by reviewing collateral and sorting loan documents.
- Analyzed loan documentation for accurate assessment of fees for HUD, FHA, USDA and VA.
- Performed audits to ensure compliance with federal, state laws, regulations and compliance with internal policies and procedures.
- Created monthly quality control reports to show trends and errors in employees audit process.
- Assisted overseas staff with problem solving, system errors, and provided feedback upon completed QA audits.
- Participated as a key member of the compliance team on special projects.
Education
Bachelors of Science - Finance
Texas Women’s University
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California State University of Dominguez Hills
High School Diploma - undefined
Santiago High School
Skills
- Knowledge of Union Employees
- Effective Communication Skills
- Analytical Problem Solver
- Detail Oriented
- Team Leadership
- Microsoft Office (Word, Excel, Access, PowerPoint, Visio, Share Point)
- Escalations
- Adobe
- Exceptional Customer Service
- Data Encryption
- Data Review
- Quality Assurance Policies
Timeline
Senior Leave Management Associate
Southwest Airlines
01.2016 - Current
Attendance and Leave Payroll Associate II
Southwest Airlines
02.2015 - 01.2016
Quality Control Analyst/QC
Caliber Home Loans Inc.
12.2013 - 12.2014
Post Funding Review Analyst -Team Lead
Caliber Home Loans Inc.
10.2012 - 12.2013
Bachelors of Science - Finance
Texas Women’s University
undefined
California State University of Dominguez Hills
High School Diploma - undefined
Santiago High School
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