Summary
Overview
Work History
Education
Skills
Timeline
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Bridgette Cartwright

Hominy,OK

Summary

I'm a Customer Service Representative with 10+ years of experience in contact center operations talking to customers over phone, and in person. I have strong computer skills in Word, Excel and web-based applications. I Multitasks and think critical and logical to problem solve and produce satisfied customers. I have a great personality and enjoy being a team player.

Overview

10
10
years of professional experience

Work History

CSA

Osage Casino
01.2021 - 03.2024
  • Correspond with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Contributed to the development of promotional strategies that successfully attracted new customers.
  • Correspond with marketing, and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.

Main Bank Cashier

Osage Casino
07.2014 - 03.2021
  • Monitored and reported suspicious activity in line with bank security policies.
  • Wrote and distributed customer correspondence.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Conducted regular audits to ensure adherence to established policies and procedures, maintaining a strong control environment within the main bank.

Education

GED -

Prue High School
Prue, OK
05.2007

Skills

  • Strong Work Ethic
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking
  • Computer Skills

Timeline

CSA

Osage Casino
01.2021 - 03.2024

Main Bank Cashier

Osage Casino
07.2014 - 03.2021

GED -

Prue High School

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Bridgette Cartwright