Bridgette Freeman-Clarke
Broward,FL.
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
34
34
years of professional experience
Work History
Scheduler (In Training)
Elevate Patient Financial Solutions
06.2026 - Current
- Complete training on electronic health record (EHR) systems for patient scheduling and documentation.
- Trained on patient procedure scheduling workflows for outpatient and inpatient services.
- Learned prior authorization and referral requirements for scheduling procedures.
- Received training on HIPA regulations and patient privacy standards.
Patient Advocate
Elevate Patient Financial Solutions
09.2022 - 05.2026
- Assisted self-pay patients with completing and submitting Medicaid applications accurately and within required deadlines.
- Educated patients on Medicaid eligibility requirements.
- Reviewed income verification, residency documents, identification, and supporting paperwork to ensure application completeness.
- Monitored pending Medicaid applications and followed up with patients regarding missing documentation or status updates.
- Collaborated with state Medicaid offices, on application processing and approval.
Patient Advocate
Conifer Healthcare Solutions
05.2003 - 09.2022
- Ensured compliance with HIPPA regulations and organizational confidentiality standards during patient interactions.
- Assisted self-pay patients with completing and submitting Medicaid applications accurately and within required deadlines.
- Educate the patient on Medicaid eligibility requirements and financial assistance programs.
- Maintained accurate documentation of patient interactions, eligibility screenings, and application activities within electronic health record systems.
- Provide exceptional customer service while supporting diverse patient populations with sensitivity and professionalism.
- Maintain high-volume caseloads while maintaining attention to detail, accuracy, and timely follow-up.
- Increased successful Medicaid application completion rates through proactive patient outreach and follow-up.
- Supported hospital revenue cycle goals by helping eligible patients secure Medicaid coverage promptly.
- Worked effectively with staff from all departments to coordinate resolutions.
- Maintained patient records and updated electronic health systems to safeguard data.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Public Assistance Specialist
Department of Children and Family Services
09.1992 - 05.2003
- Processed applications, renewals, and recertification for Medicaid, SNAP (Food Stamp), and Temporary Cash Assistance programs (AFDC), in accordance with state and federal guidelines.
- Conducted interviews with applicants to collect and verify financial, household, employment, and residency information for eligibility determination.
- Reviewing supporting documentation, including income verification, identification, utility bills, bank statements, and employment records.
- Determined applicant eligibility bt interpreting public assistance policies, procedures, and program regulations accurately and efficiently.
- Entered and maintained confidential client information within state eligibility system.
- Provided compassionate and professional service to individuals and families experiencing financial hardship and crisis situations.
Education
Bachelor of Arts - Criminal Justice
Florida Memorial University
Miami, FLHigh School Diploma -
St. Croix High School
St. Croix, USVISkills
- Interdepartmental cooperation
- Caseload management
- Interviewing Techniques
- Written & Verbal Communication
- Attention to Detail
- Time Management
- Government Program Compliance
- Microsoft Office
Timeline
Scheduler (In Training)
Elevate Patient Financial Solutions
06.2026 - Current
Patient Advocate
Elevate Patient Financial Solutions
09.2022 - 05.2026
Patient Advocate
Conifer Healthcare Solutions
05.2003 - 09.2022
Public Assistance Specialist
Department of Children and Family Services
09.1992 - 05.2003
Bachelor of Arts - Criminal Justice
Florida Memorial University
High School Diploma -
St. Croix High School