Nikia Williams
Clanton,Alabama
Summary
Service-focused professional with experience in library operations, pharmacy support, and confidential record-keeping. Skilled in customer service, electronic resources, and accurate circulation and filing procedures.
Overview
9
9
years of professional experience
Work History
Library Technician
United States Air Force, USAF
Montgomery, Alabama
11.2024 - 09.2025
- Cataloged books, periodicals, and media using library database systems
- Managed check-in and check-out of materials, ensuring accurate circulation records
- Checked out materials to patrons using automated circulation systems.
- Assisted patrons in locating materials and resources within the library.
- Assisted Air Force patrons with reference searches and material location
- Conducted research to locate requested information for patrons.
- Provided assistance to patrons using library equipment such as computers and printers.
- Processed cataloging requests, including inputting the title, the author, the subject headings, and other pertinent data into computerized systems.
- Compiled and maintained comprehensive records of circulation, materials, and equipment.
- Organized library collections by sorting books according to Dewey Decimal System classifications.
- Supported interlibrary loan requests and tracked outgoing materials
- Shelved returned items and maintained orderly collection arrangement
- Maintained confidential records and followed Air Force library procedures
- Organized and sorted library equipment and collections to enhance accessibility.
- Attended meetings with senior staff members to discuss current projects and future initiatives.
- Prepared book orders for new acquisitions based on patron requests or collection needs.
- Developed and maintained library databases with accurate records of holdings.
- Performed routine maintenance tasks such as checking shelves for books out of order or missing volumes.
Youth Support Worker
Department Of Defence
Montgomery, Alabama
10.2023 - 11.2024
- Developed individual care plans for clients to enhance safety and well-being.
- Coordinated care plans with Department of Defense staff and external services to ensure comprehensive support for youth.
- Delivered structured activities aligned with Department of Defense youth programs.
- Provided daily welfare and guidance to Defence youth participants, fostering a safe and supportive environment.
- Monitored youth behavior and reported concerns using Defence safeguarding procedures.
- Maintained confidential records and case notes for youth support activities.
- Collaborated with families, supervisors, and community agencies to address support needs and enhance youth services.
- Responded calmly to incidents and followed Defense duty of care requirements.
- Assisted with onboarding, supervision, and routine support for youth participants.
Pharmacy Technician
Veterans Affairs Medical Center
Birmingham, Alabama
11.2022 - 01.2023
- Inspected medication orders for accuracy, dosage, and expiration dates.
- Verified medication labels against orders in military treatment facility records.
- Verified prescriptions and drug labels, documents and packages.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Checked expiration dates on all medications to ensure safety for patients. on medications to ensure that only unexpired products were dispensed.
- Logged prescription data in electronic pharmacy systems and paper files.
- Replenished medication stock and organized shelves for daily dispensing.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete medication orders.
- Supported a pharmacist in managing high volume of prescriptions and addressing customer inquiries.
- Organized work areas to improve efficiency and accessibility of medication supplies. so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Interpreted and processed medication orders under the supervision of the pharmacist.
Pharmacy Technician
United States Air Force, USAF
Panama City, Florida
02.2022 - 11.2022
- Prepared prescriptions for Air Force pharmacy patients under pharmacist supervision.
- Verified medication labels against orders in military treatment facility records.
- Managed controlled substance inventory following USAF pharmacy security procedures.
- Assisted patients with refill requests and TRICARE pharmacy questions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Inspected medication orders for accuracy, dosage, and expiration dates.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Supported pharmacist in efficiently processing high volume of prescriptions while addressing customer inquiries.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Addressed and resolved customer complaints promptly, ensuring professional service at all times.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Established new customer profiles and updated demographics, allergies, and medications in pharmacy systems to maintain accurate patient records.
- Ensured easy retrieval of filed prescriptions to support pharmacy operations. of prescriptions, both electronically and manually.
- Monitored medication shelf life to prevent dispensing expired products. on medications to ensure that only unexpired products were dispensed.
- Replenished medication stock and organized shelves for daily dispensing.
- Replenished medication shelves with necessary supplies.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of the pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Logged prescription data in electronic pharmacy systems and paper files.
- Report any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Commissary Support Clerk
Department of Defense
Huntsville, Alabama
10.2016 - 02.2020
- Answered phone calls and routed visitor requests to ensure efficient communication within the defense support office.
- Handled incoming calls from customers seeking assistance with ordering, billing or technical issues.
- Resolved customer complaints promptly, documenting all interactions to enhance service quality and accountability.
- Prepared forms, reports, and office packets for command review.
- Reviewed documents for completeness, correcting clerical errors to maintain accuracy and compliance.
- Filed sensitive records in line with Department of Defense procedures.
- Reviewed invoices for accuracy prior to submitting them for payment processing.
- Maintained up-to-date knowledge of the company's products and services.
- Assisted with data entry tasks, including entering information into databases and spreadsheets.
- Generated reports on sales activity, inventory levels, customer feedback and other relevant metrics.
- Assisted management with special projects related to enhancing customer experience.
- Developed strong relationships with clients through effective communication and follow-up procedures.
- Organized files and documents related to customer service activities.
- Participated in team meetings to discuss strategies for improving customer service operations.
- Take messages for staff, ensuring accurate communication and follow-up on inquiries.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Computed, recorded and proofread data or reports.
- Typed, formatted and edited correspondence and other documents.
- Monitored office supply stock levels and placed timely orders for replenishment.
Education
Associate of Applied Science - Health And Human Services
Ultimate Medical Academy
Clearwater, FL01-2027
Skills
- Library management systems
- Library database management
- Record keeping
- Collection organization
- Circulation procedures
- Collection maintenance
- Dewey decimal classification system
- Digital archiving
- Research assistance
- Online research
- Client assessment
- Case management
- Care coordination
- Crisis intervention
- Confidentiality protocols
- Patron support
- Patron relations
- Effective communication
- Interdepartmental cooperation
- Organizational skills
- Adaptability
- Problem-solving aptitude
- Microsoft Access
- Dewey decimal classification system
- Interdepartmental cooperation
Accomplishments
- Alpha Beta Kappa Honor Society
Timeline
Library Technician
United States Air Force, USAF
11.2024 - 09.2025
Youth Support Worker
Department Of Defence
10.2023 - 11.2024
Pharmacy Technician
Veterans Affairs Medical Center
11.2022 - 01.2023
Pharmacy Technician
United States Air Force, USAF
02.2022 - 11.2022
Commissary Support Clerk
Department of Defense
10.2016 - 02.2020
Associate of Applied Science - Health And Human Services
Ultimate Medical Academy