BRIDGETTE FRENCH

• Serviced Commercial and Federal loan accounts
• Spent ample time with each applicant to break down complex information into terms that are easy to understand.
• Simplified loan disclosures to account holders
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
• Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
• Performed daily maintenance of loan applicant database.
• Provided expert financial advice on educational loans.
• Adhered to all federal and state compliance guidelines relative to student loans.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Debit and Checking Transactions
• Improved operations by working with team members and customers to find workable solutions.
• Recognized by management for providing exceptional customer service.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Assessed customer needs and upsold products and services to maximize Home Insurance sales.
• Answered 80 + inbound calls per day and directed to designated individuals or departments.
• Delivered service and support to each customer, paving way for future business opportunities.
• Educated customers on special pricing opportunities and company offerings.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.