Bridgette Gaston-Martin
Maple Heights,OH
Summary
Motivated individual with more than 41 years of overall work experience. Thirty years dedicated to the field of Rehabilitation and Correction as a Parole Officer until retirement in November 2020. During my career I was committed to providing society and community safety.
While exhibiting excellent organizational and analytical abilities in order to effectively manage large caseloads to enforce polices and procedures. Promoted sound working relations with community agencies, law enforcement and judicial municipalities to achieve organizations mission goal by reintroduce incarcerated individuals into society for daily life responsibilities while minimize recidivism rates. Currently dedicated to community and society as an office assistance in a busy office environment achieving superior levels of customer service to grieving customers.
Overview
34
34
years of professional experience
Work History
Patient Service Representative
University Hospital - University Health System
Solon, OH
02.2023 - Current
- Coordinated patient scheduling, check-in and payments for billing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Office Assistant
Gaines Funeral Home
01.2021 - Current
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Processed invoices and expenses to facilitate payments.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments for grieving families and customer.
- Facilitated record filing system to improve document organization and management.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests .
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took more than 60 incoming calls per day, provided information and routed callers to correct personnel across 20-employee company.
Senior Parole Officer
Ohio Department Of Rehabilitation And Correction
01.2015 - 11.2020
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Completed pre-employment background investigations for agency applicants.
- Assisted supervisor with establishing unit goals and operational strategies.
- Maintained monthly statistical and operational data for assigned unit group of 5-7.
- Assisted parole officers in caseload management, recommendations and daily work responsibilities.
- Continued all other parole officer duties.
Parole Officer
Ohio Department Of Rehabilitation
10.1990 - 01.2015
- Assisted in assigning, monitoring and documenting case management decisions for supervision caseloads of 50-100 individuals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
- Referred families to shelters, legal resources and educational programs.
- Optimized operational systems to maintain effective strategies and accurate documentation for permanent records.
- Coordinated cognitive behavior thinking services to facilitate seamless transition of offenders from institutions to community.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Developed schedules and assignments for volunteer staff of 1-3.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customer's requests to confirm full understanding before addressing concerns.
- Collaborated with various social service and law enforcement agencies to achieve effective correctional and rehabilitative interventions.
- Maintained knowledge and certification to enforce best practices for safe handling of firearms and accessories.
- Conducted searches, arrest and transportation of offenders and inmates.
- Investigated evidence to develop cases for criminal and supervision hearings.
- Facilitated cognitive skill development groups with 5-15 participants.
Commercial Cleaner
Janitorial Services
07.2013 - 03.2014
- Handled equipment, chemicals and materials properly and with caution.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Specialized in working with industrial cleaning products within strict safety procedures.
- Performed inventory management to keep storage areas and carts well-stocked.
- Adhered to company policies for appearance, thoroughness and facility security.
- Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
Education
Bachelor of Arts - Social Work Criminal Justice
Cleveland State University
Cleveland Ohio03.1994
Skills
Crisis prevention and intervention
Relationship development skills
Strong investigative skills
Problem resolution skills
Motivational interviewing skills
Excellent report writing
Effective written and verbal communication
Supervision skills
Training and development abilities
Company Policy Adherence
Proficient unarmed and armed defense practices
Customer service sensitivity
Proficient in Microsoft, excel and webbed platforms
Skilled utilizing crisis and conflict resolutions
Timeline
Patient Service Representative
University Hospital - University Health System
02.2023 - Current
Office Assistant
Gaines Funeral Home
01.2021 - Current
Senior Parole Officer
Ohio Department Of Rehabilitation And Correction
01.2015 - 11.2020
Commercial Cleaner
Janitorial Services
07.2013 - 03.2014
Parole Officer
Ohio Department Of Rehabilitation
10.1990 - 01.2015
Bachelor of Arts - Social Work Criminal Justice
Cleveland State University