Aidan Clifford
La'ie,HI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Kahuku Medical Center
09.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Tech Team Member
Student Leadership And Service
07.2023 - 09.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Resident Advisor
Brigham Young University Hawaii Campus
07.2021 - 07.2023
- Fostered productive and supportive environment for academic and social success.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
C-Store Clerk
Brigham Young University Hawaii Campus
05.2021 - 07.2021
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
Deli Clerk
Albertsons
06.2020 - 12.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Offered product samples to customers, generating additional sales through taste-testing.
Education
Bachelor of Science - Biochemistry
Brigham Young University Hawaii
Laie, Hawaii12.2023
Skills
- Behavior Monitoring
- Resident Relationship Management
- Group Activities
- Crisis Situations
- Emotional Support
- Bilingual (Spanish and English)
- CPR Certified
- Crisis Prevention Intervention
- Mental Health Support
- Safety Practices
Accomplishments
- Supervised team of 13 staff members.
- Served a full-time mission for the Church of Jesus Christ of Latter Day Saints in Tegucigalpa, Honduras
Certification
- CPR Training - 3/7/2023
- Certificate in Criminal Justice - 12/8/2023
Languages
Spanish
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Kahuku Medical Center
09.2023 - Current
Tech Team Member
Student Leadership And Service
07.2023 - 09.2023
Resident Advisor
Brigham Young University Hawaii Campus
07.2021 - 07.2023
C-Store Clerk
Brigham Young University Hawaii Campus
05.2021 - 07.2021
Deli Clerk
Albertsons
06.2020 - 12.2020
Bachelor of Science - Biochemistry
Brigham Young University Hawaii
- CPR Training - 3/7/2023
- Certificate in Criminal Justice - 12/8/2023
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