BRIDGETTE GONZALEZ
Bell,USA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
13
13
years of professional experience
Work History
Medical Assistant
West Coast Neurology
South Pasadena, CA
05.2025 - Current
- Delivered high-quality patient care by accurately obtaining medical histories and vital signs during appointments.
- Coordinated with healthcare providers to support treatment plans, enhancing patient outcomes and satisfaction levels.
- Managed appointment scheduling and follow-up communications to optimize clinic workflow and minimize wait times.
- Streamlined patient check-in processes by verifying insurance information and collecting necessary documentation efficiently.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Care Associate
MemorialCare
Long Beach, CA
10.2023 - 05.2025
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
- Register/ check- in patients for appointments while receiving personal documentation and payments for visit, (patient insurance card, parent/ patient identification, etc.).
Front End Coordinator
TJMAXX
Downey, CA
11.2019 - 07.2024
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
Customer Service
GAMESTOP
Bell Gardens, CA
08.2018 - 04.2019
Customer Service
GS Love
Monterey Park, CA
10.2017 - 03.2018
Assistant Manager
Wet Seal
Lakewood, CA
08.2014 - 02.2017
- Meetings with District/ Regional Management and Corporate office
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Responsible for reporting average dollar sales, units per transaction and end of day sales
In-Store Sales Associate
Forever21
Downey, CA
11.2013 - 01.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Associate of Arts - Behavioral Sciences
East Los Angeles College
Monterey Park, CA06-2019
Skills
- Database coordination
- Multitasking ability
- Direct Patient Care
- Chart updating
- Patient scheduling
- Insurance verification
- Medical supply inventory
- Insurance authorizations
Timeline
Medical Assistant
West Coast Neurology
05.2025 - Current
Patient Care Associate
MemorialCare
10.2023 - 05.2025
Front End Coordinator
TJMAXX
11.2019 - 07.2024
Customer Service
GAMESTOP
08.2018 - 04.2019
Customer Service
GS Love
10.2017 - 03.2018
Assistant Manager
Wet Seal
08.2014 - 02.2017
In-Store Sales Associate
Forever21
11.2013 - 01.2014
Associate of Arts - Behavioral Sciences
East Los Angeles College