Bridgette Jakubowicz
Valparaiso,IN
Summary
With my years of diverse professional experience, I bring expertise in administrative support, communication, and organizational efficiency to my role. I am committed to fostering collaboration and ensuring smooth operational workflows that align with the organization's mission of serving its community. By drawing from my prior experience in education, financial operations and customer service, I continue to support the success of the team and contribute to a well-organized, results-driven environment.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Portage Township Schools
01.2025 - Current
- Serve as the primary administrative support for the departments, organizing and maintaining departmental records, files, and databases.
- Supervisors to verify attendance and time-off requests, ensuring all hours worked are accurately recorded and comply with district policies.
- Coordinate work order processing, ensuring accurate documentation, timely assignment, and efficient completion tracking.
- Manage departmental calendars, scheduling meetings, training sessions, and inspections, and assist with arranging logistics for vendor meetings or facility inspections.
- Track and report on departmental expenses, prepare budget summaries and assist in budget planning to support the Directors.
- Always uphold courteous and clear communication, fostering positive interactions with staff, vendors, contractors, and the public.
- Routinely review support staff time entries and address any discrepancies.
Substitute Teacher
Valparaiso Community Schools
08.2024 - 12.2024
- Provide backup support for teachers who are absent from work.
- Implement lesson plans and learning objectives set by teachers.
- Monitoring of students, classroom management, and facilitation of classroom activities.
- Grade tests, file reports, and assign and check homework.
Office Administrator
PHILIPS ACE HARDWARE
10.2018 - 06.2024
- Checked customers' orders/purchase orders for accuracy.
- Coordinate deliveries with the ops team to ensure the timely delivery of products.
- Answer incoming calls, as well as other administrative-related tasks.
- Verify the validity of account discrepancies by obtaining and investigating information from sales, service departments, and customers.
- Assisted in other financial areas such as accounts payable.
Customer Service Representative
SUPERIOR OIL COMPANY
05.2017 - 08.2018
- Identify and assess customers’ needs to achieve satisfaction while providing quality service to both internal and external customers.
- Coordinated and monitored customer deliveries.
- Retained constant communication regarding the shipment and delivery of products.
- Informed the management team with updates on product changes and of any recent changes made in company policies.
Personal Banker
Fifth Third Bank
03.2015 - 05.2017
- Resolved customer concerns and answered questions about their accounts.
- Assisted with applications for personal loans, auto loans, and mortgages.
- Opened and closed checking, savings, and retirement accounts.
- Identifying opportunities to offer clients additional products and services.
Account Representative
Cenveo Corporation
11.2004 - 03.2015
- Communicated with key account managers and customers on promotion status, inventory questions, production dates, and shipment information.
- Directly managed incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
- Addressed complaints concerning billing or service rendered, referring to complaints of service failures to designated departments for investigation.
- Generated all related paperwork as necessary information required for customer orders.
- Checked current orders for special requests and reported them to the production team.
- Communicated with key account managers and customers on promotion status, inventory questions
Education
B.A. - Elementary Education
PURDUE UNIVERSITY
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Customer relations
- Clerical support
- Documentation and recordkeeping
- Microsoft Office Suite
- Appointment scheduling
- Records management
- Professional and mature
- Filing and data archiving
- Documentation and reporting
- Spreadsheets
- Client relations
- Multi-line telephone systems
- Purchase orders organization
- Attendance record management
- Expense reporting
Timeline
Administrative Assistant
Portage Township Schools
01.2025 - Current
Substitute Teacher
Valparaiso Community Schools
08.2024 - 12.2024
Office Administrator
PHILIPS ACE HARDWARE
10.2018 - 06.2024
Customer Service Representative
SUPERIOR OIL COMPANY
05.2017 - 08.2018
Personal Banker
Fifth Third Bank
03.2015 - 05.2017
Account Representative
Cenveo Corporation
11.2004 - 03.2015
B.A. - Elementary Education
PURDUE UNIVERSITY