Rachel Stinnett
Valparaiso,IN
Summary
Detail-oriented IT and customer support professional with 10+ years of combined experience in retail operations, customer service, and online quality assurance. Skilled in technical troubleshooting, IT systems knowledge, and communication across diverse environments. Hands-on experience with website development, virtualization, and system design. Completed a Bachelor of Science in Information Technology (GPA 3.95, Oct 2025). Recognized for problem-solving, adaptability, and ability to apply technology to real-world business needs.
Overview
10
10
years of professional experience
Work History
Dietary Aide (Part-Time)
American Senior Communities
04.2023 - Current
- Assisted residents with meal preparation, food service, and specialized dietary needs.
- Conducted inventory checks, monitored expiration dates, and followed food safety protocols.
- Ensured sanitary kitchen operations through dishwashing, baking, and food prep.
- Assisted residents with dining needs, providing support with meal selection and service.
- Prepared and served a variety of meals, adhering to specialized dietary requirements for residents.
- Collaborated with kitchen staff to streamline meal preparation processes and enhance service quality.
- Provided compassionate support to residents during meal times, fostering a positive dining atmosphere.
Task Contributor & Internet Ads Rater
Telus International
01.2021 - Current
- Evaluated ads and online content through RaterHub and Ewoq Rating Portal, ensuring compliance with guidelines and quality standards.
- Annotated and categorized data for AI training and system improvement.
- Utilized Workday for timekeeping and system tracking in remote work.
- Delivered consistent, detail-oriented results under tight deadlines, improving user experience.
- Evaluated online advertisements for relevance and effectiveness, enhancing user engagement.
- Utilized data analytics to track ad performance, making recommendations for optimization.
Customer Service Associate (Full-Time)
Walmart
10.2015 - Current
- Manage inventory using Zebra/Palmer scanners and MyWork tools, achieving 98%+ accuracy in stock counts.
- Support store operations by restocking shelves, updating pricing, scanning backroom, and ensuring sales readiness.
- Deliver high-quality customer service, resolving 20+ inquiries daily with strong satisfaction results.
- Utilize Samsung work devices (integrated personal/work profiles) to complete tasks efficiently.
Task Contributor & Internet Ads Rater
Telus International
01.2024 - 01.2025
Education
Bachelor of Science - Information Technology
Purdue University Global
West Lafayette, IN10.2025
Skills
- Microsoft Windows
- Linux
- Android
- IOS
- VPNs
- Modems/routers
- Antivirus tools
- Microsoft Office Suite
- Workday
- Inventory management software
- Virtualization
- POS systems
- Workforce
- Quality management platforms
Projects And Coursework
- Capstone Project, Purdue University Global, 2025, Espers & Home Designs, Designed and deployed a functional website to enhance client visibility and online engagement., Applied project management methodologies to align IT solutions with business requirements., Integrated secure design, responsive layouts, and usability testing to improve customer experience.
- Website Development Course, Purdue University Global, 2024, Built a structured website with HTML, CSS, and responsive front-end design., Focused on user-friendly navigation, accessibility, and cross-platform compatibility.
Timeline
Task Contributor & Internet Ads Rater
Telus International
01.2024 - 01.2025
Dietary Aide (Part-Time)
American Senior Communities
04.2023 - Current
Task Contributor & Internet Ads Rater
Telus International
01.2021 - Current
Customer Service Associate (Full-Time)
Walmart
10.2015 - Current
Bachelor of Science - Information Technology
Purdue University Global