JACQULINE RANDLE
Webster
Summary
Customer service representative with a proven track record in operational efficiency and effective problem-solving. Skilled in training team members and optimizing processes to improve customer interactions and service delivery. Strong attention to detail and communication skills contribute to consistently high-quality support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dietary Aide
Sodexo USA
Webster
02.2026 - Current
- Served meals to residents according to established schedules and dietary guidelines.
- Collaborated with dietary aides and kitchen staff to streamline meal delivery processes and enhance service efficiency.
- Maintained clean, organized kitchen areas to promote safe food handling and resident well-being.
- Operated commercial dishwasher for efficient cleaning of plates, cups, utensils, and kitchen equipment.
Process Assistant
Amazon
La Marque
06.2019 - 09.2024
- Coordinated daily operations to streamline team workflow and optimize productivity.
- Sorted packages based on size and destination within fast-paced warehouse environment.
- Palletized cases by scanning and placing items onto pallets for efficient organization.
- Operated carts, hand trucks, and dollies to transport large quantities of merchandise.
- Unloaded cases from trailers onto mobile conveyors using safe practices.
- Inspected packaging for defects while adhering to safety guidelines.
- Trained new employees on operational procedures and safety protocols, fostering a compliant work environment.
- Participated in specialized training programs for potential operation of pit equipment, preparing for future operational needs.
Stock Team Lead
DSW
Houston
01.2012 - 01.2016
- Greeted customers upon entry to establish a welcoming atmosphere.
- Answered inquiries regarding procedures and policies with clarity.
- Provided detailed information about product offerings and services.
- Wrapped merchandise securely for shipment and gift presentations to ensure customer satisfaction.
- Calculated transaction totals accurately and maintained cash drawer integrity to support smooth operations.
- Tabulated bills using calculators or cash registers with precision.
- Received payments in multiple forms, including cash, checks, and credit cards.
- Resolved customer complaints promptly, contributing to improved customer satisfaction.
Customer Service Representative
Sam's Club
Houston
01.2005 - 01.2009
- Assisted members with product inquiries and efficiently resolved issues to enhance customer satisfaction.
- Processed member returns and exchanges in accordance with company policies, ensuring a smooth customer experience.
- Trained new employees on customer service best practices to ensure consistent service quality.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team to maintain store organization and cleanliness.
Education
Graduate Certificate - Electrocardiography
Smithwood Medical Institute
Houston, TX09-2024
High School -
Sharpstown High School
Houston, TX01-2002
Skills
- Customer service
- Attention to detail
- Multitasking Abilities
- Problem solving
- Decision-making
- Management experience
- Microsoft Excel
- Microsoft Word
- Microsoft Windows
- Computer skills
- Communication skills
Certification
- Food Handler certification of completion, 01/25
- TABC certification, 01/23
- Health Insurance Portability and Accountability Act (HIPPA) certification, 01/24
- Certificate of Completion for Electrocardiography Training, 01/20
- Certificate of Completion for DOT Urine Drug Testing Training (Quest Diagnostics), 01/25
- Certificate of Completion for Oral Fluid Drug Testing Training (Quest Diagnostics), 01/25
- Certificate of Completion for Hair Drug Testing (Quest Diagnostics), 01/25
- Smithwood Medical Institute, 01/24
Timeline
Dietary Aide
Sodexo USA
02.2026 - Current
Process Assistant
Amazon
06.2019 - 09.2024
Stock Team Lead
DSW
01.2012 - 01.2016
Customer Service Representative
Sam's Club
01.2005 - 01.2009
Graduate Certificate - Electrocardiography
Smithwood Medical Institute
High School -
Sharpstown High School