BRIDGETTE LOPEZ
Havre de Grace,United States
Summary
Professional with strong background in nursing leadership, focused on delivering high-quality patient care and operational efficiency. Expertise in team collaboration, staff development, and resource management. Known for adaptability and achieving results in dynamic healthcare settings. Proficient in clinical skills, patient advocacy, and regulatory compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nurse Manager
MB HomeCare
Hunt Valley, MD
04.2023 - Current
- Directed patient care operations, ensuring compliance with health regulations and quality standards.
- Implemented staff training programs to enhance clinical skills and improve patient outcomes.
- Streamlined communication processes among interdisciplinary teams to optimize care delivery.
- Analyzed performance metrics to identify areas for operational improvement and efficiency gains.
- Developed and enforced protocols to manage patient safety initiatives effectively.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
Nurse Case Manager
Amedisys Hospice
Rosedale, MD
08.2021 - 01.2024
- Coordinated patient care plans, ensuring comprehensive support across interdisciplinary teams.
- Assessed patient needs and developed individualized hospice care strategies to enhance quality of life.
- Educated patients and families on hospice services, fostering understanding and informed decision-making.
- Monitored patient progress, adjusting care plans based on evolving health status and feedback.
- Facilitated communication between healthcare providers, patients, and families to ensure cohesive care delivery.
- Mentored junior staff in best practices for case management and patient advocacy within hospice settings.
- Implemented evidence-based interventions that improved patient outcomes and satisfaction within hospice programs.
- Educated patients and caregivers on healthcare protocols and processes.
- Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in the development of discharge plans.
Clinical RN II
University of Maryland, Shock Trauma Center
Baltimore, Maryland
08.2018 - 08.2021
- Conducts patient/family needs assessment, initiates and documents patient/family education. Administration and management of medications. Uses and applies Evidenced Based Practice and accesses appropriate resources. Involves both patient and family in care, following Relationship Based Care Guidelines. Follows unit-based protocols, documentation, and pathways. Communicates with members of the Multidisciplinary Team in order to streamline patient care. Assists with precepting New Graduate Nurses, Nursing Assistant, and peers on Share Days. Responsible for accessing education and completing annual Nursing Competencies for Self-Development as well as Re-designation of Magnet Status for University of Maryland. Completion of the Nursing Residency Program and submission of Evidence Based Care/Process Improvement Project and Presentation for Neurotrauma Intermediate Care.
Unit Secretary and Behavioral Health Assistant
University of Maryland Harford Memorial Hospital
Havre de Grace, Maryland
12.2015 - 08.2018
- Answered and directed phone calls for both staff and patients. Facilitated Visiting Hour and safety procedures during patient and family interaction. Performed data and physician order entry, along with running Daily Reports. Analyzed departmental documents for appropriate filing and distribution. Worked directly with Clinical Nurse Manager on process improvement, as well as maintenance of the unit. Maintained patient medical records, ensuring accuracy and completeness. Followed Patient Centered Care model when working with patients and families to de-escalate and mitigate volatile interactions. Performed patient care, facilitated group meetings (safety, discharge planning, coping skills) when necessary.
Emergency Room Technician
University of Maryland Harford Memorial Hospital
Havre de Grace, Maryland
03.2013 - 12.2015
- Quickly respond to codes and cardiac monitor alarms. Inserted peripheral intravenous lines, as well as blood sampling and other specimen collections for analysis. Assisted nursing staff and physicians during patient assessment, and preparation for procedures and/or upcoming tests. Applied orthopedic devices per physician order. Transported and escorted patients on use of walker or crutches. Measured and recorded patient vital signs and other pertinent information, as well as reporting variances to the nurse and/or physician. Performed secretarial duties such as arranging emergency transport for patient Hospital-to-Hospital transfer, answering calls, working within the Multidisciplinary team for patient consults, etc.
Oncology Patient Care Technician
Upper Chesapeake Hospital
Bel Air, Maryland
04.2012 - 03.2013
- Measured and recorded data such as patient vital signs, intake and output, completion of Activities of Daily Living (whether performed by patient, or staff). Performed patient care with bathing, turning, feeding, etc. if patient was unable to do so. Measured, emptied, maintained collection devices for patients such as catheters, colostomies, etc. Assisted in Comfort Care measures in the terminally ill, cared and prepared for the deceased for the morgue with respect and dignity to the patient.
Retail Training Store Manager
T-Mobile Inc.
Bel Air, Maryland
03.2008 - 12.2009
- Facilitated the on-boarding process for new employees within the Mid-Atlantic Region. Managed/maintained staff schedule, as well as resolving any conflicts that arose with either employees, customers, or both. Maintained inventory by completing weekly and monthly inventory counts, and reported any variances for research. Attended Regional team meetings to help expand and improve the business and experience for customers. Performed change over of products and signage of store as directed by the Corporate Office. Mentored and coached staff, as well as conducted annual evaluations, implemented Process Improvement Plans, and other business functions such as interviewing and hiring, and termination of staff. Performed other duties as requested by the Divisional Director for the Mid-Atlantic Region, as well as the Market Manager.
Education
Bachelor of Science -
Harford Community College
Bel Air, Maryland05-2018
Associates of Nursing -
Harford Community College
Bel Air, Maryland05-2018
Skills
- Staff supervision
- Critical thinking
- Quality improvement
- Department management
- Clinical supervision
- Performance improvement
- Conflict management
- Patient education and advocacy
- Staff coaching and mentoring
- Strong clinical judgment
- Care monitoring
- Task delegation
Accomplishments
- Recipient of Spalding Award for outstanding academic achievement upon Graduation from Harford Community College's Nursing Program
- Inducted into the Alpha Delta Nu Nursing Honors Society at Harford Community College
- President's List for Fall 2016, Spring 2017, Fall 2017, and Spring 2018 at Harford Community College
- Havre de Grace Ambulance Corps Rookie of the Year, 2013
- Harford Community College NSNA, Member ID# 0876827
Certification
- Maryland Registered Nurse - Maryland Board of Nursing - License# R233407, expires 2/28/2022
- Maryland Emergency Medical Technician/IV Technician - MIEMSS# 0209407, since 2011, expires 12/2021
- University of Maryland Fire and Rescue Institute - Instructor I
Timeline
Nurse Manager
MB HomeCare
04.2023 - Current
Nurse Case Manager
Amedisys Hospice
08.2021 - 01.2024
Clinical RN II
University of Maryland, Shock Trauma Center
08.2018 - 08.2021
Unit Secretary and Behavioral Health Assistant
University of Maryland Harford Memorial Hospital
12.2015 - 08.2018
Emergency Room Technician
University of Maryland Harford Memorial Hospital
03.2013 - 12.2015
Oncology Patient Care Technician
Upper Chesapeake Hospital
04.2012 - 03.2013
Retail Training Store Manager
T-Mobile Inc.
03.2008 - 12.2009
Bachelor of Science -
Harford Community College
Associates of Nursing -
Harford Community College