Bridgette Mabe

Worked in front and back office fulfilling duties. In front office I assisted with answering phone calls, scheduling patients, checking patients in and out of the office, taking co-pays and returning phone calls to patients as needed. Back office duties included taking patients to exam rooms, taking vitals and review of systems, pre-charting for upcoming appointments, returning phone calls to patients regarding any questions they had regarding their care. Also called in refills for patients accordingly as well as helping collect/ process urine samples per provider request.

• Assisted in patient intake, gathering medical histories and vital signs for nephrology consultations.
• Coordinated appointment scheduling and managed follow-up communications with patients and healthcare providers.
• Prepared examination rooms, ensuring compliance with sanitation protocols and availability of necessary supplies.
• Educated patients on nephrology procedures and provided guidance on medication management and lifestyle modifications.
• Documented patient interactions accurately in electronic health record systems to maintain data integrity.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Drove to Claremore to assist Nurse Practitioner at Fresenius Kidney Care with patients every other week.

Was tasked with working on insurance claims, helped patients with billing claims and balances, reviewed mail, worked on intake/outtake input for the hospital patients, worked with EMR systems as well as Excel and Adobe, received/ answered calls to better help patients with claims.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Performed front desk duties such as answering phone calls, scheduling patient appointments, checking patients in/out of office, charting, taking payments, & using EMR systems. Back office duties including performing injections on neuropathy patients and providing electroshock therapy. Also rooming patients and charting as requested by provider.

• Assisted in patient intake processes, ensuring accurate collection of medical histories and vital signs.
• Coordinated with healthcare providers to schedule appointments and manage patient follow-ups efficiently.
• Supported administration by maintaining organized patient records within electronic health record systems.
• Provided exceptional patient care, addressing inquiries and fostering a welcoming environment for all patients.

• Assisted in patient intake procedures, ensuring accurate data collection and documentation.
• Conducted routine vital sign checks to support patient assessment and care continuity.
• Managed appointment scheduling and follow-up communications to enhance patient experience.
• Educated patients on treatment plans and medication usage, promoting adherence and understanding.
• Trained new staff on office protocols and best practices, fostering a knowledgeable team environment.
• Implemented electronic health record updates, enhancing accuracy of patient information management.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed Pulmonary Function Test (PFT) on patients.

• Assisted in patient intake, ensuring accurate documentation and efficient workflow.
• Supported healthcare providers during examinations, facilitating quality patient care.
• Managed scheduling of appointments, optimizing clinic operations and reducing wait times.
• Maintained medical equipment and supplies inventory, ensuring readiness for procedures.
• Educated patients on treatment plans and medication usage, enhancing patient understanding and compliance.
• Conducted preliminary patient assessments, gathering vital signs and medical histories accurately.
• Helped with collecting/ processing urine samples.