Bridgette Mallory
Summary
Collaborative team contributor and proactive professional with extensive experience in various roles. Outstanding communication skills and the ability to successfully work with customers, clients, team members and management. Background includes clerical/admin duties, call center agent, food preparation, and cash handling/register experience.
Overview
9
9
years of professional experience
Work History
Office Tech/Call Center (Project SEARCh Intern)
Department of Industrial Relations
02.2024 - Current
- Effectively handled incoming calls for four divisions and six commissions, maintaining a professional demeanor. Provided clear and concise information directing callers where to receive further information.
- Created Service Award certificates for state employees years of service using Adobe Acrobat, and assisted with mailing them out.
- Reviewed and forwarded Labor Enforcement Task Force (LETF) complaints to the appropriate departments for worker labor issues.
Kitchen Steward Attendant (Project SEARCH Intern)
Claremont Hotel
08.2023 - 12.2023
- Maintained the hot and cold food in the cafeteria buffet by replenishing food and keeping the counters clean, as well as sweeping and wiping down the tables and chairs as needed.
- Organized utensil carts for kitchen stewards.
- Maintained iced tea station and coffee bar in the Fitness Club.
Utility Attendant (Project SEARCH Intern)
Claremont Hotel
04.2023 - 08.2023
- Maintained Ladies locker room; sorted, folded, and replenished towels.
- Cleaned and sanitized gym equipment.
- Kept gym floor swept and free of debris.
Attendant/Barista (Project SEARCH Intern)
East Bay Provisions Cafe/Claremont Hotel
01.2023 - 08.2023
- Provided friendly customer service and crafted hand-made coffee beverages.
- Operated POS cash register and developed reputation for efficient service.
- Maintained safety and cleanliness standards, prepared hot foods and smoothies.
- Stocked supplies.
In-home Support Provider
In-Home Support Service
02.2022 - 11.2022
- Accompanied client to appointments on-site or virtually, and took notes when applicable.
- Monitored client health status and reported changes to family and health care providers.
- Assisted with medications and with blood pressure tracking, as well as personal grooming.
- Prepared meals and assisted with cleaning home organization.
Crew Member
Ike's Love and Sandwiches
07.2022 - 09.2022
- Greeted customers in a professional and friendly manner, took and prepared orders, and assisted with catering orders.
- Worked POS cash register, credit card transactions, and handled DoorDash orders.
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning/sanitizing equipment reqularly.
Front Desk Receptionist
Steppingstone Growth Center
03.2016 - 03.2021
- Welcomed and assisted customers, offering information about available organizations.
- Handled incoming phone calls, transferred and took messages as necessary.
- Performed general clerical tasks such as scanning and filing.
- Provided facility tours.
- Provided breaks for team members.
Education
High School Diploma -
Oakland High School
Oakland, CASkills
- Cross-functional teamwork
- Professional telephone etiquette
- Interpersonal skills
- Punctual
- Organized
- File organization
- Dressing assistance
- Attention to detail
- Adaptability and flexibility
- Customer Service
- Conflict resolution
- Reliability
References
References Available Upon Request
Timeline
Office Tech/Call Center (Project SEARCh Intern)
Department of Industrial Relations
02.2024 - Current
Kitchen Steward Attendant (Project SEARCH Intern)
Claremont Hotel
08.2023 - 12.2023
Utility Attendant (Project SEARCH Intern)
Claremont Hotel
04.2023 - 08.2023
Attendant/Barista (Project SEARCH Intern)
East Bay Provisions Cafe/Claremont Hotel
01.2023 - 08.2023
Crew Member
Ike's Love and Sandwiches
07.2022 - 09.2022
In-home Support Provider
In-Home Support Service
02.2022 - 11.2022
Front Desk Receptionist
Steppingstone Growth Center
03.2016 - 03.2021
High School Diploma -
Oakland High School
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