Bridgette Mercedes
Reading,PA
Summary
Knowledgeable Case Manager experienced in coordinating care for 30 individuals. Proactive and resourceful with strong knowledge of community resources.
Overview
31
31
years of professional experience
Work History
Bilingual Blended Case Manager
Service Access And Management Inc.
11.2015 - 01.2023
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
- Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
Intake Worker/Forensic Case Manager/Administrative Assistant
Service Access And Management Inc.
04.1992 - 11.2015
- Coordinated referrals and direct support for Service Access and Management Inc. clients.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
Education
Associate of Arts - Business Administration And Management
Suffolk Community College
Brentwood, New York Psychology Classes
Reading Area Community College
Reading, PASkills
- Emotional Awareness
- Grievance Procedures
- Shared Governance
- Needs Assessment
- Case Management
- Case Planning and Management
- Community Resources
- Eligibility Assessments
- Documentation Strengths
- Annual Case Reviews
- Client Support
- Resource Management
- Conflict Resolution
- Case Planning
- Court Mandated Reporter
- Medication Side Effect Knowledge
- Income Verification
- School Visits
- Telephone Etiquette
- Treatment Development
- Case Notes
- School Communications
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Blended Case Manager
Service Access And Management Inc.
11.2015 - 01.2023
Intake Worker/Forensic Case Manager/Administrative Assistant
Service Access And Management Inc.
04.1992 - 11.2015
Associate of Arts - Business Administration And Management
Suffolk Community College
Psychology Classes
Reading Area Community College
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