Jaida Martinez
Hempstead,NY
Summary
Talented/Compassionate Case Manager is adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
10
10
years of professional experience
Work History
Bilingual Case Manager & Bilingual Case Coordinator
AAPCI (African American Planning Commission) Supportive Housing
07.2022 - Current
- Clarify plan medical benefits, policies and procedures for members, providers and community based agencies
- Collaborate with other Case Managers to reduce variations in clinical practice, identify opportunities for systems’ improvements, and develop policies and procedures relevant to practice
- Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements
- Adhere to quality standard and state UR guidelines, confidentiality of all information, policies, and procedures
- Conduct face to face and telephonic assessments of members’ functional status, medical, behavioral, psychosocial and community resources needs
- Organize Interdisciplinary Care Team (ICT) meetings and act as facilitator to ensure that member’s needs are met
- Develop an ICP based on members’ clinical, behavioral and social needs that incorporates barriers to care
- Coordinate and arrange for all services required by a member in accordance with the ICP
- Monitor members’ health status and ensure that member is receiving all necessary medical and supportive services
- Modify ICP as appropriate to member’s needs and progress
- Transport members’ to events and appointments.
Bilingual Case Manager
WIN (Women In Need) Family shelter
02.2022 - 07.2022
- Organize lead and promote recreational activities
- Transport clients to events and appointments
- Communicate with clinical team
- Supervise and document clients daily activities
- Aid family in application process, for future endeavors
- Record data entry for staff in company portal & CARES
- Assisted in crisis interventions
- Writing clients progress and valuation reports
- Admits new clients by reviewing records, applications, and conducting orientations.
Youth Counselor & Case Manager
Ali Forney Center shelter
04.2015 - 10.2021
- Organize lead and promote recreational activities
- Transport clients to events and appointments
- Communicate with clinical team
- Supervise and document clients daily activities
- Aid youth in application process, for future endeavors
- Record data entry for staff in company
- Assisted in crisis interventions
- Writing clients progress and valuation reports
- Admits new clients by reviewing records, applications, and conducting orientations.
Staff
Covid-19 Hotel Program w/ The Door
05.2020 - 09.2020
- Check & Counsel via Phone with patients
- Document any concerns and progress
- Assist patient with medicine and food
- Supervise floor and hallway check
- Communicate with nurse on patient progress.
Receptionist & File Clerk
Recognition Systems Inc.
01.2014 - 05.2015
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications systems
- Upload digital files and data
- Organizes and archives records and documents
- Makes copies of paperwork and distributes as needed
- Retrieves data and files for other departments and personnel.
Education
medical assistance & phlebotomy -
Suburban technical school
03.2009
associates in liberal arts -
Nassau community college
05.2007
high school diploma -
Hempstead high school
06.2005
Skills
- Data Entry and Analysis
- Case & project management
- Problem-Solving
- Crisis Intervention
- Patient Assessments
- Emotional Awareness
- Regulatory Compliance
- Group Therapy
- Client Advocacy
- Individualized Counseling
- Referral Coordination
- Positive Attitude
Languages
Latin
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Case Manager & Bilingual Case Coordinator
AAPCI (African American Planning Commission) Supportive Housing
07.2022 - Current
Bilingual Case Manager
WIN (Women In Need) Family shelter
02.2022 - 07.2022
Staff
Covid-19 Hotel Program w/ The Door
05.2020 - 09.2020
Youth Counselor & Case Manager
Ali Forney Center shelter
04.2015 - 10.2021
Receptionist & File Clerk
Recognition Systems Inc.
01.2014 - 05.2015
medical assistance & phlebotomy -
Suburban technical school
associates in liberal arts -
Nassau community college
high school diploma -
Hempstead high school
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