Ana Hancox
Broadlands,Virginia
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager
Genex Services LLC
05.2012 - Current
- .Responsible for assessing, planning, coordinating, implementing, and evaluating injured employees through the medical case management process. Work as intermediaries between carriers, attorneys, medical care providers, employers, and employees to ensure appropriate and cost-effective health care services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinates with employers and Medical team to return claimants back work.
Research Nurse Specialist Research
Science Applications International Corporation
01.2003 - 05.2012
- Provided coordination and management of several clinical trials being conducted by the Thoracic branch.
- Responsible for patients accrual to the clinical trials.
- Educated family members and caregivers on patient care instructions and trial eligibility.
- Coordinated patients schedules for testing lab work, diagnostic test within the trial guidelines.
- Alerted the principal investigator to adverse events reporting SAE to the IRB.
- Data collection on Epigenetic trials and vaccine trials
- Act as resources to nurse conducting trial implementation and questions related to trial managements.
- Teaching on new trials and changes in existing trials to nursing staff.
Clinical Research Nurse
Science Applications International Corporation
02.1999 - 12.2002
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed patients recovering from medical or surgical procedures.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Investigated and resolved issues affecting hospital operations and patient care.
Night Shift Charge Nurse
National Institutes Of Health
02.1993 - 10.1999
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Built rapport with patients and family members to deliver exceptional care.
- Performed patient assessments and adjusted care plans accordingly.
- Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Education
Bachelor of Science - Nursing
William Paterson University of New Jersey
Wayne, NJ05.1991
Skills
- Case Management
- Discharge Planning
- Regulatory Compliance
- Patient Support
- Community Outreach
- Family Education
- Chronic Disease Management
- Care Coordination
- Case Planning
- Direct Patient Care
- Patient Assessments
- Recruitment
- Case Needs Assessment
- Interdisciplinary Collaboration
- Annual Case Reviews
- Resource Management
- Problem-Solving
- Positive Attitude
- Treatment Planning
- Organization and Multitasking
- Data Entry and Analysis
- Documentation Proficiency
- Intervention Plans
- Patient Assessment
- Documentation and Reporting
- Community Resources
- Patient Management
- Indirect Patient Care
Certification
- Nursing License BSN
- Chemotherapy certification National Institute of health 1992
- IV certification 1991
- Blood component certification 1991
- Clinical Research Coordinator certification 2011
Section name
I have worked with GENEX Services LLC for 11 years as a Field Case Manager and will want to continue as a telephonic case manger.
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Case Manager
Genex Services LLC
05.2012 - Current
Research Nurse Specialist Research
Science Applications International Corporation
01.2003 - 05.2012
Clinical Research Nurse
Science Applications International Corporation
02.1999 - 12.2002
Night Shift Charge Nurse
National Institutes Of Health
02.1993 - 10.1999
Bachelor of Science - Nursing
William Paterson University of New Jersey