Jasleen Paulino
Washington,DC
Summary
Bilingual Case Manager with background in both individual and group case management. Strengths include strong interpersonal skills, ability to manage multiple cases simultaneously, and fluency in English and Spanish. Experience includes developing comprehensive case plans, coordinating services with multiple agencies, and advocating for client needs. Previous work has resulted in successfully guiding clients through complex systems to achieve desired outcomes.
Overview
7
7
years of professional experience
Work History
Bilingual Case Manager
Virginia Williams- DHS
Washington, DC
02.2025 - Current
- Delivered crisis intervention services for identified clients within DHS'
programs. - Works collaboratively with DHS staff, clients, and involved agencies,
providers, and individuals to conduct assessments and develop service
plans that will result in the mitigation of barriers, address client needs,
and promote self-sufficiency. - Assigned clients to ensure effective communication and appropriate
overall coordination of care. - Connected clients to supportive services, ensuring engagement to
address barriers and challenges. - Evaluated efficacy of services clients participated in, ensuring alignmentwith client needs.
- Evaluated efficacy of services clients participated in, ensuring alignment
with client needs. - Completes all required case notes, service plans, documents, files, and
assigned reports related to clients/case activity. - Works collaboratively with DHS staff to ensure maximum effectiveness
and efficiency of program operation and attainment of program
performance goals.
Supervisor Case Manager
Fedcap Inc.
Washington, DC
02.2024 - Current
- Supervised operations and administration of case management services
to ensure quality support for clients. - Supported and monitored performance of case management staff
weekly, providing feedback to improve service delivery. - Provide coaching, training, and professional development for case
management staff. - Cultivated relationships with existing customers, enhancing client
satisfaction and retention. Develop new client partnerships and provide solutions for employerspecific
training needs. - Establish a pipeline for student internships and job placements.
Employ creative problem-solving skills and excel in challenging
situations. - Collaborate with DHS monitors to prepare for audits.
Generating new things leads to boosting onsite and online student
enrollment. - Cultivated relationships with existing customers, enhancing clientsatisfaction and retention. Develop new client partnerships and provide solutions for employerspecifictraining needs.
- Establish a pipeline for student internships and job placements.Employ creative problem-solving skills and excel in challengingsituations.
- Collaborate with DHS monitors to prepare for audits.Generating new things leads to boosting onsite and online studentenrollment.
Case Manager
Fedcap Inc.
Washington, DC
04.2023 - 02.2024
- Manage a caseload of customers seeking employment by motivating
their educational and job search efforts. - Develop and maintain strong working relationships with all
stakeholders, including customers, government agencies, employment
partners, and service providers.
- Identify and help mitigate barriers to program participation, such as
health, mental health, housing, childcare, and domestic violence issues. - Re-engaged customers by discussing available services, highlighting
benefits to encourage participation. - Executed targeted outreach to customers missing mandatory
appointments, enhancing program participation. - Conduct intake assessments and utilize CATCH software for effective
case management. - Performed bi-weekly follow-ups with customers, fostering ongoing
engagement and support. - Tracked monthly goals to ensure alignment with program milestones.
- Assist customers in securing better job opportunities and promotions to
support career advancement.
Bar Manager
Gussy's Bar & Lounge
Queens, NY
10.2022 - 02.2023
- Oversaw daily bar operations and staff scheduling at Gussy's Bar & Lounge.
- Trained and mentored bartenders on drink recipes and customer service standards.
- Create drink and food menus, ensuring a diverse and appealing selection.
- Developed cocktail menu offerings based on seasonal trends and customer preferences.
- Managed inventory to optimize resource allocation and minimize waste.
- Monitor budget and control costs, contributing to financial efficiency.
- Ensured compliance with health regulations and safety standards in beverage service.
- Coordinated special events and promotions to elevate guest engagement and satisfaction.
Case Manager
New York Psychotherapy and Counseling Center
08.2021 - 02.2023
- Assessed client needs and developed individualized service plans.
- Developed daily treatment plans to address individual client needs and promote progress.
- Coordinated care among healthcare providers to streamline services.
- Conducted service planning and client intakes to identify client needs and inform tailored support.
- Coordinated services with community organizations and resources.
- Monitored client progress and adjusted plans as necessary.
- Facilitated meetings to evaluate client goals and address challenges, ensuring alignment with care strategies.
- Provided crisis intervention and support to clients in need.
- Maintained accurate case records and documentation for compliance.
- Collaborated with multidisciplinary teams on client care strategies.
Hostess/Cashier
Coppola's East
New York, NY
08.2019 - 12.2020
- Welcome guests warmly with excellent customer service.
- Managed seating to optimize guest flow and enhance dining experience.
- Responded to guest inquiries and requests promptly, ensuring satisfaction.
- Handled checks and payouts to food companies accurately, maintaining financial integrity.
- Perform opening and closing duties, ensuring a smooth operational transition.
Education
Bachelor's Degree - Criminal Justice
Monroe College
Bronx, NY04-2021
Skills
- Case management
- Comprehensive Case Management
- Client Engagement
- Crisis intervention
- Service planning
- Program Coordination
- Resource allocation
- Performance monitoring
- Proactive Problem-Solving
- Complex problem-solving
- Team supervision
- Organizational skills
- Adaptable to Change
- Effective Communication
- Communication skills
References
References upon request
Timeline
Bilingual Case Manager
Virginia Williams- DHS
02.2025 - Current
Supervisor Case Manager
Fedcap Inc.
02.2024 - Current
Case Manager
Fedcap Inc.
04.2023 - 02.2024
Bar Manager
Gussy's Bar & Lounge
10.2022 - 02.2023
Case Manager
New York Psychotherapy and Counseling Center
08.2021 - 02.2023
Hostess/Cashier
Coppola's East
08.2019 - 12.2020
Bachelor's Degree - Criminal Justice
Monroe College