Bridgette Paramore
Tampa
Summary
Dynamic Inbound Contact Center Rep 2 at Humana Insurance Company, adept at complaint resolution and optimizing customer service. Successfully enhanced grievance appeals efficiency and ensured timely verification of insurance benefits, contributing to improved customer satisfaction. Proficient in CRM software and skilled in verbal communication, driving results through effective issue resolution and process improvement.
Overview
10
10
years of professional experience
Work History
Inbound Contact Center Rep 2
Humana Insurance Company
Tampa, FL
06.2016 - Current
- Assisted customers with inquiries regarding insurance policies and benefits.
- Managed high-volume calls while maintaining a positive customer experience.
- Documented customer interactions accurately in CRM systems for tracking purposes.
- Resolved escalated issues effectively, ensuring customer satisfaction and retention.
- Collaborated with team members to streamline processes and improve service efficiency.
- Enhanced grievance appeals efficiency by streamlining processes and implementing best practices.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained compliance with regulatory requirements by staying current on industry standards and guidelines.
- Demonstrated exceptional problem-solving skills when faced with unique or challenging cases, resulting in successful resolutions that satisfied all parties involved.
Education
High School Diploma -
Chamberlain High School
Tampa, FL06-1987
Skills
- Complaint resolution
- Workload management
- CRM software
- Script adherence
- Data entry
- Verbal and written communication
- Customer service optimization
- Account management
- Documentation and reporting
Timeline
Inbound Contact Center Rep 2
Humana Insurance Company
06.2016 - Current
High School Diploma -
Chamberlain High School