Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William (Bill) Wells

Green River,WY

Summary

Proactive, customer-orientated technical professional with over 45 years of experience at reputable Company.

Knowledgeable and dedicated customer service professional with extensive experience in Diesel repair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

45
45
years of professional experience

Work History

Contact Center Rep Level 2

Cummins Inc.
03.2019 - 05.2025
  • Take customer calls, lookup and order parts for customers, create OE's and OESD's
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.

Fiel Service Coordinator

Cummins Inc.
02.2014 - 03.2019
  • Schedule Field Service Technicians, Provide T/S Assistance for technicians, Create Work orders, complete all warranty documents and submit for warranty, Advise customers of costs, T/S and repair plans as needed.

Diesel Technician Level 3

Cummins Inc.
01.1980 - 02.2014
  • Jan 2, 1980, through Jan 2, 1984, apprenticeship program, repair and rebuild of all Cummins Engine Accessories, Work on shop floor, rebuild and repairing Cummins Engines.
  • Jan 2, 1984, to Jan 2, 1989, removing and replacing engines, perform troubleshooting and repairs to all engines and accessories. V378, V504, V903, NTC Engines
  • Jan 3, 1989, to Jan 3, 1999, Resident Field Service Technician at Black Butte Coal Company, Performing T/S and Repairs to all Cummins Powered Equipment K19, K38, K50, 4B, 6B Series Engines, Installing Test Equipment with Factory Engineers.
  • Jan 1999 to Feb 2014 Field Service Technician, Travelling to Customer Sites, repairing all series of Equipment with Cummins Engines, Performing T/S steps as per QSOL and Insite including electrical trouble shooting and repair

Education

High School Diploma -

Big Bend Community College
Moses Lake, WA
09-1977

Skills

  • Customer care
  • Customer service
  • Skilled in customer call handling
  • Proficient in CRM tools
  • Customer-focused complaint resolution

Accomplishments

  • Achieved results through effective listening, diagnosis with repairs, warranty and parts.
  • Documented and resolved Customer Complaints which led to T/S and repair of customers engines and equipment.
  • Collaborated with customers and employees in the development of troubleshooting equipment and engines for proper repairs and maintenance.

Timeline

Contact Center Rep Level 2

Cummins Inc.
03.2019 - 05.2025

Fiel Service Coordinator

Cummins Inc.
02.2014 - 03.2019

Diesel Technician Level 3

Cummins Inc.
01.1980 - 02.2014

High School Diploma -

Big Bend Community College

Similar Profiles

CREATE PROFILE