Bridgette Pugliese

Responsible for lead generation and relationship management, assisting loan originator and branch sales manager.

• Maintain up to date knowledge of product as well as market fluctuations.
• Work closely with consumers, agents, and attorneys, providing detailed communication related to ordering and managing of appraisals and title documents.
• Increased referral business through proactive outreach efforts and exemplary client relationship management skills.
• Participate in industry events and conferences to build relationships and gain market intelligence.
• Develop and implemented marketing campaigns to generate new business opportunities.
• Plan and host several home buyer workshops and quarterly networking events.

• Design and instruct weekly group fitness classes, providing a fun, positive environment.
• Cultivate positive relationships with class participants by interacting with group during fitness classes and keeping them engaged.
• Help clients reach fitness objectives by providing encouragement and motivation.
• Mentor new instructors, sharing valuable insights and strategies for classroom success.

• Strive to provide the best customer service, in a fast-paced environment under pressure
• Support special events through attentive service, adapting quickly to varying needs of guests or clients.
• Served high customer volumes during special events, nights, and weekends.

• Processed loan applications and monitored progress from application to closing, assisting 16 loan originators throughout the east coast.
• Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.
• Improved customer satisfaction with timely status updates and transparent communications during the loan process.
• Developed strong rapport with clients and referral partners, leading to increased business opportunities and a growing network of industry contacts.

• Performed detailed organizational skills, met firm deadlines, followed state-specific guidelines, and reviewed income and asset documentation.
• Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
• Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
• Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.