Jonathan Cook
Rockwall,TX
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase branch revenue and cement loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loan Partner / Licensed Loan Officer
NEXA Mortgage
05.2023 - Current
- Walk applicants through application process from beginning to end taking home loan application and collecting all necessary initial documents and signed disclosures
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents,
Loan Partner /Licensed Mortgage Loan Officer
SecurityNational Mortgage Company
12.2022 - 05.2023
- Walk applicant through loan application process from start to finish including gathering all necessary initial documents and disclosures.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents.
Loan Partner / Licensed Loan Officer
American Pacific Mortgage Corporation
03.2022 - 12.2022
- Walk applicant through loan application process from start to finish including gathering all necessary initial documents and disclosures.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents.
Loan Partner /Licensed Mortgage Loan Originator
SecurityNational Mortgage Company
05.2020 - 03.2022
- Walk applicant through loan application process from start to finish including gathering all necessary initial documents and disclosures.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents.
Education
High School Diploma -
Centennial High School
Corona, CA06.1998
Skills
- Loan Processing
- Conflict Resolution
- Effective Communication
- Relationship Management
- Credit Evaluation
- Customer Service
- Sales Support
- Product Knowledge
- Licensed Mortgage Loan Originator
Websites
Certification
NMLS - 628454
Timeline
Loan Partner / Licensed Loan Officer
NEXA Mortgage
05.2023 - Current
Loan Partner /Licensed Mortgage Loan Officer
SecurityNational Mortgage Company
12.2022 - 05.2023
Loan Partner / Licensed Loan Officer
American Pacific Mortgage Corporation
03.2022 - 12.2022
Loan Partner /Licensed Mortgage Loan Originator
SecurityNational Mortgage Company
05.2020 - 03.2022
High School Diploma -
Centennial High School