BRIDGETTE RAGLAND
HOUSTON,TX
Summary
Detail oriented professional with experience in customer service, data entry, and administrative support. Skilled at monitoring information, resolving issues, maintaining accurate records, and communicating effectively with customers and team members. Strong attention to detail, and problem solving abilities.
Overview
11
11
years of professional experience
Work History
MAIL CARRIER
USPS
Houston
11.2021 - Current
- Ensure timely and accurate mail delivery to over 500 addresses daily, enhancing community trust.
- Maintain precise records of deliveries, contributing to operational efficiency.
- Identify and resolve delivery issues promptly, improving customer satisfaction.
- Collaborate with team members to optimize route efficiency, reducing delivery time.
RETENTION SPECIALIST
AT&T Mobility
Houston
07.2019 - 10.2021
- Addressed customer concerns, achieving a 100% satisfaction rate through effective
- Analyzed customer feedback to identify trends, improving service offerings.
- Collaborated with cross-functional teams to resolve issues, enhancing customer loyalty.
INSURANCE VERIFICATION SPECIALIST
ACS
Houston
10.2015 - 05.2016
- Verified insurance coverage, reducing claim rejections, enhancing patient satisfaction.
- Processed and reviewed insurance claims, improving accuracy and reducing errors.
- Collaborated with healthcare providers to resolve insurance issues, ensuring timely reimbursements.
- Analyzed insurance data, identifying discrepancies and implementing corrective actions.
Education
DENTAL ASSISTANT - undefined
The College of Health Care Professions-Southwest
Houston10.2017
Skills
- System Monitoring
- Data Entry
- Technical Support
- Troubleshooting
- Incident Reporting
- Problem Solving
- Customer Support
- Microsoft Office Suite
- Windows Operating Systems
- Ticketing Systems
- Documentation & Record Keeping
- Time Management
- Attention to Detail
- Multitasking
- Network Monitoring
- Escalation
- Communication Skills
- Service Desk
Timeline
MAIL CARRIER
USPS
11.2021 - Current
RETENTION SPECIALIST
AT&T Mobility
07.2019 - 10.2021
INSURANCE VERIFICATION SPECIALIST
ACS
10.2015 - 05.2016
DENTAL ASSISTANT - undefined
The College of Health Care Professions-Southwest