Experienced with evaluating and processing casualty claims. Utilizes analytical skills to assess damages and determine liability. Knowledge of policy regulations and claims procedures, ensuring accurate and fair settlements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Test Scorer
MetriTech
11.2023 - 06.2025
Reviewed and scored standardized assessments with 99%+ accuracy, ensuring strict adherence to evaluation protocols.
Interviewed remote test-takers and captured responses per guidelines, sharpening statement-taking and listening skills.
Maintained secure digital records and performed quality audits which mirrors demands of claims file management.
Evaluated student responses to open-ended questions in a reliable manner and scored according to customer supplied scoring guide.
Assessed and score examination papers, tests, and other assessment materials based on predefined criteria and scoring rubrics.
ESL Instructor
American National University
09.2021 - 01.2024
Taught English as a Second Language (ESL) to adult learners from diverse cultural and linguistic backgrounds.
Managed confidential student records and learning platforms while handling of claimant files and medical reports.
Translated complex language concepts into clear, concise instruction and enhancing claimant communication and clarity in determinations.
Planned and delivered engaging lessons focused on improving speaking, listening, reading, writing, grammar, and pronunciation skills.
Adapted digital tools like Zoom, Google Classroom, and interactive platforms to support online and hybrid instruction.
Tutor
GH Tutor
04.2021 - 06.2022
Delivered one-on-one instruction with customized feedback reports.
Conducted one-on-one group tutoring sessions for my students.
Implemented innovative teaching methods, contributing to a 20% increase in student engagement when it comes to challenging subjects.
Instructed students in English, focusing on reading comprehension, writing skills and literature analysis.
Implemented strategies to improve standardized test scores, resulting in 25% increase in student performance.
Collaborated with teaching staff to align tutoring with classroom curriculum.
Substitute Teacher
Orlando Christian Prep
08.2018 - 05.2019
Recorded and reported daily incidents and classroom activities—transferable to intake workflows and loss documentation.
Reported in a timely manner to the administrative office for assignment each morning.
Reviewed all plans and schedules to be followed during the teaching day as provided by appropriate supervisor.
Maintained the established routines and procedures of the school and the classroom to which assigned.
Taught the outlined lessons and described in the substitute teacher’s plan as prepared by the absent teacher or Director of Instructions.
Legal Assistant
Greenspoon Marder
09.2005 - 06.2017
Examined contracts, leases, and court filings to extract key provisions while strengthening policy review and liability-assessment skills.
Coordinated with attorneys, clients, and vendors to manage case workflows and resolve document issues.
Organized and audited case files to support regulatory compliance and accurate billing.
Reported to several Lawyers with a myriad of responsibilities ranging from discovery to trial and appeal.
Executed legal research, investigations, records review, document management, and trial preparation.
Education
Master of Business Administration -
Everest University
Bachelor of Science - Paralegal Studies
Everest University
Skills
Microsoft office
Teamwork orientation
Data interpretation
Time management
Sales background
Claims investigation
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved 95% by completing Psychological Assessments with accuracy and efficiency.