Bridgette Smith
Tucson,AZ
Summary
Dynamic healthcare response professional with a proven track record of delivering effective solutions in high-pressure environments. Committed to continuous learning and development, eager to embrace a corporate role that emphasizes growth and advancement opportunities. Skilled in collaborating with multidisciplinary teams to enhance patient outcomes and streamline processes, while leveraging expertise to contribute to innovative healthcare initiatives. A strong advocate for fostering a culture of excellence, with a demonstrated aptitude for excelling in technology support roles.
Overview
9
9
years of professional experience
Work History
Customer Service Technician
ADT
Tucson, AZ
07.2025 - Current
- Responded to customer inquiries regarding security system functionalities and troubleshooting needs.
- Documented customer interactions in the service management system for accurate tracking.
- Collaborated with technical teams to resolve complex issues affecting client services.
- Educated clients on product features and best practices for optimal usage.
- Assisted in maintaining compliance with company protocols and industry regulations.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
Healthcare Dispatcher
Connect America
Tucson, AZ
02.2023 - 09.2024
- Assisted elderly and disabled clients with medical assistance in emergency situations
- Communicated between ambulance companies and hospitals in all 50 states to provide care and transport to patients
- Managed private health information and records to relay to medical professionals
- Provided top percentile customer service to being peace of mind to the targeted clientel
Product Support Specialist
Rad Power Bikes
Sierra Vista, AZ
10.2021 - 12.2022
- Provided detailed insight into the product assembly and maintenance of electronic bicycles to customers in Canada and the USA.
- Provided exceptional troubleshooting instruction on both electrical and mechanical defects to provide service and maintain safety protocols
- Provided empathy and patience to frustrated clients in order to maintain large customer base for the company.
Healthcare Dispatcher
Teleperformance
Sierra Vista, AZ, USA
05.2017 - 01.2020
- Worked in a back office environment to audit for quality assurance in order to maintain health and safety guidelines for clientele.
- Communicated between insurance companies and the designated clients in order to confirm coverage and enroll customers into the appropriate programs.
- Communicated between healthcare facilities and ambulance services to ensure clients had the appropriate medical care.
Education
General Studies -
Buena High School
Sierra Vista, AZ05-2016
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Documentation review
- Analytics
- Customer Relations
Accomplishments
- Selected as the head of operations to spearhead the back shop project for Teleperformance to audit and monitor quality assurance
- Selected as a committee member for Teleperformance to organize and implement team building and learning events in order to maintain high associate morale
- Designated employee of the month for November 2017-January 2018 for exceeding performance
Timeline
Customer Service Technician
ADT
07.2025 - Current
Healthcare Dispatcher
Connect America
02.2023 - 09.2024
Product Support Specialist
Rad Power Bikes
10.2021 - 12.2022
Healthcare Dispatcher
Teleperformance
05.2017 - 01.2020
General Studies -
Buena High School