Hi, I’m
Bridgett Lugo
Whittier,CA
Summary
I am a highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a company that has opportunity that aligns with my career goals and offers greater potential for growth and development.
Overview
15
years of professional experience
Work History
Parlor Bar & KitchenWhittier, CA
Bartender Shift Manager
08.2022 - Current
Job overview
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Train new bartenders on procedures, drink preparation and upselling techniques.
- Supervised cleanliness of guest service areas before, during and after service.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Planned and coordinated special events to boost customer numbers and profits.
First Citizens BankDowney, CA
Universal Banker
02.2019 - 08.2023
Job overview
- Open accounts for business, trust, estate, and consumer customers.
- Consistently exceeded sales expectations by prioritizing different goals and organizing my day to reflect the needed steps to complete those goals.
- Help customers apply for loans/credit and make strong sound financial decisions.
- Be vigilant for high risk accounts or potential fraud ensuring the bank does not take any loss.
- Introduced customers to our different partners for cross selling opportunities such as wealth management, business loans, merchant services ect.
- Respond to client inquiries or complaints on the telephone or in person and solve them thoroughly with an organized and timely follow up process.
- Assist with daily branch settlement process, including oversight for night deposit and ATM balancing.
- Process all transactions within assigned limits, maintain cash drawer, and properly balance cash drawer at the end of each day.
- Helped influence customers and educate them on technical tools such as mobile applications, online banking, Zelle, debit cards, and the ATM machines.
- Network in the community, gained multiple referrals from current satisfied customers and use sales techniques such as cold calling to increase business.
- Trained and coached less experienced team members in procedures, policies, compliance standards and performance strategies.
First National BankRuidoso, NM
Assistant Teller Supervisor and Vault Teller
01.2016 - 01.2019
Job overview
- Maintain a cash drawer/vault; balance and audit the drawers according to policy and schedule as well as supervise the other bank tellers and their cash drawers.
- Managed and balanced cash vault, audits and general ledger accounts.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Identify risky accounts for fraudulent activity and escalate them to the correct department or management.
- Trained new hires on bank policies and procedures along with explaining goals and expectations required of trainees.
- Motivate the team to remain friendly, professional, efficient, and calm even when dealing with difficult customers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Handle irate and upset customers by solving their issue and coming to a relevant resolution.
- Order and sell money to the federal Reserve for the vault and ATM replenish weekly.
- Trouble shoot and replenish the ATM.
- Prepare the schedule for the Saturday shifts and monitor teller half day schedules.
Inn Of The Mountain Gods Resort and CasinoMescalero, NM
Bartender And Beverage Host
06.2015 - 12.2015
Job overview
- Maintain a safe and clean environment
- Handle high end liquor, cigars, and the entire bar with little supervision
- See to guests and poker players needs while providing them with a friendly and professional atmosphere
- I stayed informed of events and different places in Ruidoso to further assist our out of town guests
- Restock, take inventory of our alcohol, lock it all up, and process my cash with the cash cage
Mavericks Bar and Grill El Paso, TX
Bartender, Bouncer, Cook
06.2012 - 04.2015
Job overview
- Manage the bar daily by myself and handle large sums of money ensuring the bar, the distributors, and the customers received the correct amount of currency.
- Open and close the bar making sure everything is stocked, turned off, cleaned, everyone is out of the establishment, and it's locked up.
- Monitor patrons to make sure there is no underage drinking by checking ID's, no over intoxication, while also cooking food.
- Cut off and kick out anyone who gets irate or is not allowed in the establishment.
- I also built a three tiered liquor stand increasing the sales of our premium liquors greatly.
Bath and Body WorksEl Paso, TX
Sales Associate
09.2012 - 03.2013
Job overview
- Greet every customer and enlighten them on current deals and our newest products.
- I was knowledgeable of different scents/products, the computer system, and being a great salesperson.
- Set up and reorganize the store for new product releases and season changes.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Science of Cyber Security
2027
Ruidoso High SchoolRuidoso, NM
High School Diploma
05.2009
ENMU Ruidoso, NM
Certified Nursing Assistance
ENMU RuidosoRuidoso, NM
EMS from Medical Field
Skills
- Leadership skills
- Problem-Solving
- Time management skills
- Excellent written and verbal communication
- Money handling
- Quality Control and Budgeting skills
- Cross-Selling and Partner Referrals
- Quick learner
- Relationship Building and Maintaining
- Products and Services Knowledge
- Polite and professional customer service skills
- No problem working with minimal direction
- Thrives in high speed environments
- Microsoft Office, Word processor, and about any POS system
- Notary Public
Hobbies
I work out 3-5 times a week and I like to go hiking with my lab mix Pippin. I can lift 50Lbs no problem and have no issues squatting or standing for long periods of time. I eat healthy to sustain the hard work put into my body and keep my immune system strong during the whole year. This lifestyle also helps me to keep a positive attitude, which I feel is important to bring into the work place. Mindset is everything.
Timeline
Bartender Shift Manager
Parlor Bar & Kitchen
08.2022 - Current
Universal Banker
First Citizens Bank
02.2019 - 08.2023
Assistant Teller Supervisor and Vault Teller
First National Bank
01.2016 - 01.2019
Bartender And Beverage Host
Inn Of The Mountain Gods Resort and Casino
06.2015 - 12.2015
Sales Associate
Bath and Body Works
09.2012 - 03.2013
Bartender, Bouncer, Cook
Mavericks Bar and Grill
06.2012 - 04.2015
University of Phoenix
Bachelor of Science from Science of Cyber Security
Ruidoso High School
High School Diploma
ENMU
Certified Nursing Assistance
ENMU Ruidoso
EMS from Medical Field
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