Bridgit M. DiGloria
New Durham
Summary
To obtain a position in Customer Service to help
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with managing logistics and customer service operations efficiently. Utilizes effective communication to resolve issues promptly. Track record of maintaining high customer satisfaction and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Logistics Customer Analyst
ContiTech Thermopol
Rochester, NH
04.2017 - Current
- Analyzed customer data to identify trends and inform product development strategies.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Revamped existing reporting systems with improved data visualization tools, facilitating better decision-making processes across the organization.
- Provided critical support during new product launches by analyzing potential risks and benefits from a customer perspective.
- Streamlined customer service processes for faster issue resolution, leading to increased customer loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Managed customer inquiries regarding order status and shipment tracking
- Coordinated logistics operations to ensure timely delivery of goods
- Resolved shipping discrepancies through effective communication with vendors
- Assisted in developing process improvements for enhanced service delivery
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff
Security Guard
Securitas
Manchester, NH
02.2013 - 04.2016
- Monitored premises to ensure safety and security of property and personnel.
- Responded promptly to alarms and emergency situations, implementing appropriate protocols.
- Conducted regular inspections of buildings and grounds, identifying potential security risks.
- Collaborated with law enforcement during incidents to provide thorough incident reports.
- Trained new security staff on operational procedures and emergency response techniques.
- Developed effective communication channels with team members for incident reporting and resolution.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Salary: $10.25, 38 hours/week
- Supervisor: Warren Barrett (603) 767-2719
Bakery Manager
BJ’s Wholesale Club
Leominster, MA
08.2006 - 06.2011
- Maintained inventory, stocked shelves, and baked goods each morning
- Oversaw the bakery department and its team members
- Salary: $45,000, 40+ hours/week
- Supervisor: Barbara Coughlin (978)840-0900 may contact
Loss Prevention Manager
BJ’s Wholesale Club
Leominster, MA
11.2005 - 08.2006
- Supervised 100+ employees and managed staff schedules
- Detained offenders and reported all fraud, theft, and incidents to the local police department
- Salary: $25,000, 40+ hours/week
- Supervisor: Barbara Coughlin (978)840-0900 may contact
Education
Bachelor’s Degree - Criminal Justice
Hesser College
Portsmouth, NH10-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- SAP/Computer skills
- Organizational skills
- Schedule Agreements/PO's
- Time management
- Excellent communication
- Excel spreadsheets
- Outlook 365
- Oracle
- Blue Yonder
- B2B portals
Certification
- First Degree Black Belt in Kenpo, Seishin Bushi No Te Feb 2005 - Nov 2009
- Certificate of Achievement, Management Effectiveness Training (BJ’s) Feb 2006
- Basic Firearms Safety Course, Commonwealth of MA July 2002
- Scholar/Athlete- Volleyball, United States Army Reserve May 1994
- Cad/Machine/Drafting May 1994
Timeline
Logistics Customer Analyst
ContiTech Thermopol
04.2017 - Current
Security Guard
Securitas
02.2013 - 04.2016
Bakery Manager
BJ’s Wholesale Club
08.2006 - 06.2011
Loss Prevention Manager
BJ’s Wholesale Club
11.2005 - 08.2006
Bachelor’s Degree - Criminal Justice
Hesser College