Brie-Anne Bauer
Auburn,WA
Summary
Dedicated social worker eager to leverage knowledge in social services and department development. Skilled in running social services initiatives and developing personalized care plans. Collaborative and committed to addressing psychosocial well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Social Services Director
Heartwood Extended Health Care
03.2024 - Current
- Conducts social services assessments and care conferences.
- Manages psychosocial well-being of residents in a 120 bed facility.
- Directs discharge planning, connects patients with community resources and orders DME.
- Supervises a social services assistant.
- Resolves and delegates resident grievances.
- Maintains social services department’s state compliance.
- Conducts psychotropic, gradual dose reduction, and Effective Behavioral Solutions meetings.
- Trains nursing staff on behavioral deescalation and calming techniques.
- Creates personalized social service care plans.
- Reports and investigates allegations of abuse and neglect.
Claims Specialist
Liberty Mutual
02.2016 - 03.2024
- Guided customers through claims processes with care and compassion.
- Scheduled and monitored services and follow ups for 180-200 claim caseload.
- Conducted coverage and liability investigations for complex auto losses.
- Professionally handled communications with customers, attorneys, and service providers.
- Tactfully resolved customer concerns, complaints, and disputes.
- Subject matter expert for onboarding team.
- Mentored new hires and peers focusing on organization, integrity, and efficiency.
- Calculated and negotiated total loss settlements and issues payments within deadlines.
- Gathered recorded interviews and evidence to determine coverage / liability.
- Assisted in leading and presenting in team meetings.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies
Multi-Department Assistant
Red Rock Care & Rehab
11.2010 - 12.2012
- Medical Records Assistant: Completed medical chart audits, chart records, and ensured filed completion for state audits.
- Social Services Assistant: Concluded admission agreement contracts and advanced directives. Conducted emotional well-being assessments and resident quality assurance interviews.
- Recreational Therapy Assistant: Fulfilled recreational therapy care plans and admission assessments. Planned and conducted recreation and fundraising events centered on community engagement.
Education
Bachelor of Arts - Sociology
The University of Arizona Global Campus
07.2020
Skills
- Critical Thinking
- De-escalation Techniques
- Active Listening
- Auditing
- Meticulous
- Organization and Task Prioritization
Certification
- ACA License
Timeline
Social Services Director
Heartwood Extended Health Care
03.2024 - Current
Claims Specialist
Liberty Mutual
02.2016 - 03.2024
Multi-Department Assistant
Red Rock Care & Rehab
11.2010 - 12.2012
Bachelor of Arts - Sociology
The University of Arizona Global Campus
- ACA License
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