Laterria Brooks
Healthcare Professional
Tallahassee,FL
Summary
Healthcare professional proven to deliver exemplary level of healthcare service to patients. Possess 4+ years of healthcare industry experience. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Currently, seeking a Healthcare Manager position in a growing company.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Social Services Director
Monticello Care Center
Monticello , FL
01.2023 - Current
- Conducted community workshops to promote different programs and educate public on available services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Established and maintained relationships with key stakeholders.
- Monitored program performance and outcomes for successful delivery of services.
Direct Support Professional Supervisor
Florida Mentor Network
Tallahassee, FL
09.2022 - 12.2022
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed rapport to create safe and trusting environment for care.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Behavior Technician
Invo Behavior And Therapy Services
Tallahassee, FL
08.2022 - 12.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Eligibility Specialist
Tallahassee Memorial Healthcare, Savista
Tallahassee, FL
02.2021 - 04.2022
- Act as an advocate for the patient, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses
- Handle high volume of inbound/outbound calls for patients that need to be screened financially and medically for financial assistance
- Supports Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to business practices
- Review applications for different aid programs and determine which qualification criteria for individuals.
Provider Representative/Customer Service Representative
Teleperformance
03.2020 - 12.2021
- Remote
- Interacted with customers and providers via inbound calls to resolve customer inquiries
- Provided information on claim updates and availability of wellness plans
- Communicated in a clear and concise manner and worked effectively as a team member
- Met customer call guidelines for service levels, handle time and productivity.
Grower Technician
Trulieve
Midway, FL
03.2019 - 03.2020
- Hand trimmed and pruned plants to encourage better growth
- Broke down flowers off stem and stalk of plant to separate unusable waste from usable product
- Identified and separated fan leaves, stems, and sugarloaves on the flower in a timely manner
- Followed instructions and helped performed tasks delegated by master and assistant growers.
Relief Manager/Customer Service/Grill Operator
Waffle House
Midway, FL
11.2015 - 03.2019
- Supervised 5 team members at one time by delegating shift tasks that help store run smoothly
- Maintained a customer focused, team-oriented environment by building effective employee relationships, overseeing shifts, and providing guidance and support to employees
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
- Ensured guest satisfaction and upheld compliance with all regulatory requirements and brand standards.
Home Health Aide
Quality Home Companion Services
Tallahassee, FL
07.2018 - 02.2019
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Assisted clients with dressing, grooming, and feeding needs, and administered prescribed medications under direction of physician
- Provided transportation and appointments management
- Completed entries in logbooks, journals, and care plans to document accurately report patient progress.
Cashier/Customer Service/Remodel Associate
Walmart
Tallahassee, FL
11.2014 - 11.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Resolved problems, improved operations, and provided exceptional service.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Bachelor Of Social Science - Clinical Social Services
Thomas University
Thomasville, GA 02.2023 - Current
Skills
Exceptional written and verbal communicationDocumentation and paperwork
Proficient in Microsoft Office Suite, Google Suite, and Greenway Prime Suite EHR
Organization and Time ManagementAnalytical and Critical ThinkingQuality Assurance ControlsPatient AdvocacyHIPAA GuidelinesHealth Information SystemsMedical Programs ImplementationPlanning and Coordination
Problem-Solving
Planning and Coordination
Interpersonal Communication
Critical Thinking
Cultural Awareness
Clerical Support
Multitasking Abilities
Teamwork and Collaboration
Google Workspace
Certification
First Aid
Reference
- Available upon request
Timeline
Bachelor Of Social Science - Clinical Social Services
Thomas University
02.2023 - Current
Social Services Director
Monticello Care Center
01.2023 - Current
Direct Support Professional Supervisor
Florida Mentor Network
09.2022 - 12.2022
Behavior Technician
Invo Behavior And Therapy Services
08.2022 - 12.2022
Eligibility Specialist
Tallahassee Memorial Healthcare, Savista
02.2021 - 04.2022
Provider Representative/Customer Service Representative
Teleperformance
03.2020 - 12.2021
Grower Technician
Trulieve
03.2019 - 03.2020
Home Health Aide
Quality Home Companion Services
07.2018 - 02.2019
Relief Manager/Customer Service/Grill Operator
Waffle House
11.2015 - 03.2019
Cashier/Customer Service/Remodel Associate
Walmart
11.2014 - 11.2015
Associate of Science - Healthcare Management
Ultimate Medical Academy