Loghan Thorn

Work History

Social Services Director

Willow Springs Care And Rehabilitation

01.2024 - Current

Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
Established preliminary and comprehensive assessment for social service needs of consumers.
Collaborated with department managers to correct and improve services.
Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
Increased client satisfaction by actively addressing concerns and providing timely resolutions.
Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.
Streamlined internal processes for more efficient delivery of social services to clients in need.
Attended education opportunities and created in-service training alliances to meet mission of organization.
Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
Communicated performance survey results to administrators formulating corrective action plan.
Constructed short- and long-term planning to improve client programs.
Evaluated service note content for description representative of clients' response to specified services.
Improved community outreach by developing and implementing innovative social service programs.
Spearheaded strategic planning efforts, setting clear goals and objectives for the department''s growth and success.
Conducted monthly audits analyzing company quality indicators.
Enhanced staff performance through comprehensive training and professional development initiatives.
Led performance improvement projects based on QAPI efforts.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Provided leadership, guidance and support to staff members.

Medical Records Assistant

Crescent Health Care

04.2023 - 01.2024

Provided crucial support during audits by quickly retrieving requested documentation from the archive system.
Developed positive working relationships with external agencies such as insurance companies, facilitating seamless information exchange and processing.
Responded promptly to authorized requests for access to medical records, upholding legal compliance and customer satisfaction standards.
Increased revenue by managing past-due accounts and serving more patients through improved scheduling practices.
Collaborated with healthcare providers to ensure timely completion of required documentation for accurate billing purposes.
Contributed to overall clinic success through proactive identification of areas for improvement within record-keeping operations.
Created and delivered presentations to promote health education.
Improved patient data accuracy by diligently reviewing and updating electronic medical records.
Maintained an organized database of archived records, facilitating easy retrieval when needed.
Enhanced interdepartmental communication by effectively liaising between physicians, nurses, and other support staff regarding patient medical records matters.
Streamlined record-keeping processes for increased efficiency in the storage and retrieval of patient information.
Posted medical records promptly upon accurate assembly and analysis.
Expedited release-of-information requests by efficiently processing paperwork and obtaining necessary authorizations from patients or their representatives.
Filed records for timely retrieval.
Audited files for completion and accuracy.
Maintained up-to-date knowledge on industry best practices, attending relevant professional development workshops and conferences when possible.
Performed thorough quality checks on incoming records, ensuring proper filing and organization within the system.
Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
Demonstrated excellent time management skills in the handling of multiple simultaneous tasks, prioritizing responsibilities to ensure timely completion.
Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
Communicated with doctors and insurance companies to resolve patient issues.

Dialysis Technician

Davita

10.2022 - 04.2023

Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Cleaned and connected fistulas, grafts and catheters to prevent infection.
Maintained a clean and safe environment through diligent adherence to infection control protocols.
Set-up equipment for dialysis and primed dialyzer in preparation for use.
Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
Reduced infection rates by maintaining strict aseptic techniques during all procedures.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Performed routine quality control and safety checks on all equipment.
Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
Supported seamless transitions between shifts by thoroughly updating incoming technicians on patient status and ongoing treatment requirements.
Ensured patient safety and comfort by meticulously setting up and operating dialysis machines.
Reduced patient anxiety, providing thorough explanations of dialysis procedures.
Supported patient well-being, monitoring for signs of distress or infection post-dialysis.

Medical Records Director

Willow Springs Care And Rehabilitation

12.2021 - 10.2022

Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
Created and maintained safeguards against unauthorized access and use of computer-based medical records.
Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
Conducted regular audits of stored medical records to identify discrepancies or missing documentation, ensuring completion and adherence to established guidelines.
Implemented process improvements that increased efficiency in retrieving and processing medical records requests from authorized parties such as insurance companies or legal firms.
Cultivated strong relationships with other departments to facilitate timely exchange of vital health information for optimal patient care outcomes.
Enhanced staff efficiency by developing comprehensive training programs for new hires and ongoing professional development.
Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
Collaborated with IT personnel to address technical issues impacting the performance and reliability of the EHR system, minimizing downtime and productivity loss.
Reduced data entry errors by implementing quality control measures and providing targeted staff training.
Served as the primary point of contact for external agencies during audits, demonstrating compliance with all relevant regulations pertaining to medical records management.
Optimized workflow processes within the department, resulting in reduced wait times for patients requesting copies of their medical records.
Improved patient privacy by streamlining the medical records system and implementing strict access controls.
Communicated with patients, ensuring that medical information was kept private.

Activities Assistant

Willow Springs Care And Rehabilitation

03.2021 - 12.2021

Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Provided emotional support and companionship to improve quality of life for residents.
Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
Communicated with family members and other caregivers to provide updates on well-being and care of residents.
Engaged residents through events, small groups, and personal attention.
Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Increased social interaction among residents through facilitating group activities and fostering a sense of community.
Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.

Summary

Overview

Work History

Social Services Director

Medical Records Assistant

Dialysis Technician

Medical Records Director

Activities Assistant

Education

Bachelor of Science - Healthcare Administration

Associate of Arts - English

High School Diploma -

Skills

Timeline

Similar Profiles

Danielle LorussoDanielle Lorusso

Kaye McDonaldKaye McDonald

CAUDENCY PETERCAUDENCY PETER