Briselda Rosales
Los Angeles,US
Summary
With over a decade of experience in healthcare operations and clinical support, I am an adaptable professional with a quick learning ability and a talent for thriving in new environments. I am skilled at rapidly acquiring new knowledge and applying it effectively. My passion for continuous learning and my ability to successfully navigate change drive me to excel in my role.
Overview
11
11
years of professional experience
Work History
Medical Records Technician
Advantmed
Los Angeles, CA
03.2025 - Current
- Managed EHR access controls and security protocols to maintain HIPAA compliance and protect patient records.
- Implemented a record-scanning workflow that eliminated backlog and produced measurable retrieval time improvements.
- Led medical record audits to correct documentation gaps and improve data integrity across departments.
- Standardized clinician documentation practices to resolve discrepancies and increase record accuracy.
- Streamlined release-of-information processes to shorten response times while ensuring legal compliance.
CNA - Certified Nursing Assistant
COUNTRY VILLA HEALTH SERVICES
Los Angeles, CA
08.2022 - 04.2025
Medical Assistant
L.A. Downtown Medical Center
Los Angeles
02.2021 - 08.2022
Receptionist
Alvarado Care Center
Los Angeles, CA
02.2020 - 08.2021
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Directs visitors by maintaining employee and department directories.
- Keeps a safe and clean reception area by complying with procedures.
- Doing temperature checks.
- Answering calls and providing client services.
- Schedule appointment.
- Coordinate with health providers.
- Preparing patient chart.
Activities Assistant
Alvarado Care Center
Los Angeles, CA
02.2020 - 08.2021
- Facilitating daily, weekly, and monthly events to encourage socialization, relaxation, and recreation.
- Setting goals with clients through a care plan and implements the care plan by coordinating and arranging for services.
- Obtains assistance for client by referring him/her to community resources; arranging for appointments; establishing rapport with other agencies.
- Fosters client's action or adjustment by interpreting attitudes and patterns of behavior; explaining and pointing out new options.
- Maintains record of case by documenting client's situation and client's own actions.
- Monitors planned actions by periodic follow-up and telephone reassurance to ensure that the care plan meets the needs of the client.
- Complete a comprehensive reassessment on an annual basis given the needs of the client and terminate care management services when appropriate.
- Maintains operations by following policies and procedures; participating in quality reviews; reporting needed changes.
- Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
- Maintains client confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Attends, participates, leads and/or facilitates routinely scheduled meetings as required for the program or agency.
Coordinator
ST BARNABAS
Los Angeles, CA
02.2018 - 11.2018
- Acts as an Information/Referral Specialist.
- Coordinates referrals for in-home services, including those performed by subcontractors; monitors performance and services.
- Assists program clients to locate and utilize community resources.
- Maintains a strong working relationship with all other programs in order to keep lines of communication open regarding clients and referrals.
- Acts as client advocate interfacing with Social Security, Medicare/Medi-Cal and other agencies.
- Ensures clients receive all benefits for which they are entitled.
Sales Associate
Goodwill Industries
Los Angeles, CA
08.2015 - 02.2016
- Greeting customers: Welcoming customers to the store and making them feel comfortable.
- Helping customers: Helping customers find products, select items, and make purchases.
- Answering questions: Providing information about products, promotions, and purchase policies.
- Processing transactions: Operating cash registers and processing purchases and returns.
- Maintaining the store: Keeping the store clean and helping with opening and closing procedures.
- Restocking merchandise: Receiving and stocking merchandise, and staying up to date on new products.
- Other duties: Creating or updating customer profile records, alerting management to potential security issues, and helping with inventory.
Education
High school or equivalent -
McAllister High School
Los Angeles, CASkills
- English
- Assisted Living
- Medical records
- QuickBooks
- Documentation review
- Internet Research
- Word
- Leadership
- Excel
- Medical receptionist
- EKG
- Infection Control Training
- Computer Literacy
- Conflict Resolution
- Customer support
- Vital Signs
- Memory care
- Direct patient care
- Organizational skills
- Auditing
- Customer service
- Patient assistance
- HIPAA compliance
- Experience with children
- Filing
- Medical office experience
- Front desk
- Microsoft Outlook
- Senior Care
- Hospital Experience
- Customer communication
- Microsoft Word
- Alzheimer's Care
- Patient interaction
- Windows
- Blood sampling
- Sales
- Time management
- Patient charting
- Document management systems
- Medication charting
- Powerpoint
- Assisted living
- Sales Experience
- Maintaining patient confidentiality
- Multi-line phone systems
- Patient care
- Computer operation
- PointClickCare
- Recreation
- Quality resident care
- Office experience
- Medication pass administration
- CNA
- Medicare
- Caregiving
- Electronic health records (EHR) management
- Nursing
- Patient observation
- Writing skills
- Records management
- Clerical experience
- Customer relationship management
- Resident supervision
- Dementia
- State healthcare regulations
- Medical administrative support
- Phone call management
- Childcare
- Hospital experience
- Resident records
- Microsoft Office
- Vital signs
- Customer Service
- Medical terminology
- Laboratory experience
- Administrative experience
- Communication skills
- Acute care
Languages
- Spanish
- English, Expert
- Spanish, Expert
Timeline
Medical Records Technician
Advantmed
03.2025 - Current
CNA - Certified Nursing Assistant
COUNTRY VILLA HEALTH SERVICES
08.2022 - 04.2025
Medical Assistant
L.A. Downtown Medical Center
02.2021 - 08.2022
Receptionist
Alvarado Care Center
02.2020 - 08.2021
Activities Assistant
Alvarado Care Center
02.2020 - 08.2021
Coordinator
ST BARNABAS
02.2018 - 11.2018
Sales Associate
Goodwill Industries
08.2015 - 02.2016
High school or equivalent -
McAllister High School