Zulema Gutierrez
Los Angeles,USA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers quick service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Medical Receptionist
Los Angeles, USA
07.2025 - Current
- Coordinated medical appointments and schedules for patients and healthcare professionals.
- Streamlined patient check-in and check-out procedures to improve service delivery.
- Managed inbound and outbound phone calls to support patients and healthcare providers effectively.
- Sent and received medical records via fax to maintain accurate patient documentation.
- Systematically organized and filed medical records for quick and easy retrieval.
Administrative Assistant/Payroll Administrator
R. Young Enterprises, Inc. dba Accurate Roofing
Los Angeles, USA
11.2021 - 02.2024
- Payroll Processing
- Processed payroll using ADP software
- Garnishments
- Answered and made phone calls to facilitate communication and support inquiries
- Invoicing/Billing
- Quickbooks/Bookkeeping
- Filed and organized paperwork to maintain efficient record-keeping
- Use Microsoft/Excel
- Created and filled reports to ensure accurate data management and reporting
- Customer Service
- Responded to customer emails promptly
Receptionist/Secretary
Roadmaster Enterprises
Los Angeles, USA
08.2018 - 11.2019
- Answer phone calls/Make phone calls
- Answered and made phone calls to facilitate communication with clients and vendors
- Filed and organized paperwork to maintain an efficient and accessible record-keeping system
- Sage 100
- Managed company emails to ensure timely responses and effective communication
- Utilized Quickbooks for accurate bookkeeping and invoicing.
- Enter Purchase Orders/Receive Purchase Orders
- Bookkeeping
Retail Sales Associate/Merchandiser
Forever 21
Los Angeles, USA
12.2017 - 02.2019
Crew Member
McDonald's
Los Angeles, USA
08.2015 - 05.2018
Education
High school or equivalent -
King/Drew Medical Magnet High School
Los Angeles, CASkills
- Patient Communication
- Medical records
- Front Desk Operations
- Medical Billing Software
- Billing Software
- Accounts Receivable
- Organizational skills
- Attention to detail
- Document preparation
- Customer service
- Phone etiquette
- Time management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Workday
- HRIS
- Payroll management
- Payroll
- Bookkeeping
- Financial reporting
- Account reconciliation
- Continuous improvement
- Human resources
- Spanish
- English
- Computer literacy
- Client support
- Order Entry
- Communication skills
- Time management
- Microsoft Office
- Patient engagement
- Accounting
- Payroll
- Front Desk
Languages
Spanish
Additional Information - Authorization
Authorized to work in the US for any employer
Timeline
Medical Receptionist
Medical Receptionist
07.2025 - Current
Administrative Assistant/Payroll Administrator
R. Young Enterprises, Inc. dba Accurate Roofing
11.2021 - 02.2024
Receptionist/Secretary
Roadmaster Enterprises
08.2018 - 11.2019
Retail Sales Associate/Merchandiser
Forever 21
12.2017 - 02.2019
Crew Member
McDonald's
08.2015 - 05.2018
High school or equivalent -
King/Drew Medical Magnet High School