Makayla Smith
Meridianville,AL
Summary
Compassionate Psychologist dedicated to enhancing communication and conflict resolution in healthcare. Maintains HIPAA compliance while fostering positive patient experiences. Demonstrates strong organizational skills and effective team collaboration, providing emotional support and guidance to patients, contributing to overall efficiency in healthcare settings.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Medical Receptionist
UAB Medicine
Huntsville, AL
08.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Managed patient check-in and registration processes efficiently.
- Scheduled appointments using electronic health record systems.
- Assisted patients with insurance inquiries and verification.
- Coordinated communication between healthcare providers and patients.
- Maintained accurate patient records and updated information regularly.
- Handled incoming calls and directed inquiries appropriately.
- Processed medical forms and documentation for compliance purposes.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Supported a positive patient experience through effective service delivery.
Lead Toddler Teacher
Busy Bees Learning Center
Toney, Alabama
10.2021 - 08.2023
- Created and implemented age-appropriate lesson plans and activities that encouraged physical, social, emotional and cognitive development.
- Developed engaging lesson plans tailored to children's developmental needs.
- Led daily classroom activities promoting language and cognitive skills.
- Fostered a nurturing environment to support emotional and social growth.
- Encouraged creativity through art, music, and play-based learning experiences.
- Facilitated creative learning experiences by guiding children in expressive art and music. through art projects or music activities.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized age-appropriate materials and resources for activities.
- Collaborated with parents to discuss children's progress and concerns.
- Conducted parent-teacher conferences to discuss developmental milestones achieved by children under care.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Implemented safety protocols to maintain a secure learning space.
- Intervened promptly to maintain a secure learning space for toddlers.
- Established indoor and outdoor safe play environments for toddler-age children.
- Prepared reports summarizing individual toddler progress for review by administrators.
Lead Infant Teacher
A Better Choice Child Development Center
Meridianville, Alabama
06.2020 - 10.2021
- Developed and implemented engaging lesson plans for infants and toddlers.
- Encouraged language development through reading stories, singing songs, and playing games with the infants.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Organized and led activities to promote physical, mental and social development.
- Supervised daily activities to ensure a safe learning environment for children.
- Collaborated with parents to discuss child development and address concerns.
- Collaborated with other teachers to plan lessons that would engage all ages of children in the classroom setting.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL12-2026
Skills
- Appointment scheduling
- Patient communication
- Patient relations
- HIPAA compliance
- Data management
- Appointment setting
- Telephone etiquette
- Conflict resolution
- Organizational skills
- Team collaboration
- Patient engagement
- Emotional support
- Self-motivation
- Client relations
- Patient engagement
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Medical Receptionist
UAB Medicine
08.2023 - Current
Lead Toddler Teacher
Busy Bees Learning Center
10.2021 - 08.2023
Lead Infant Teacher
A Better Choice Child Development Center
06.2020 - 10.2021
Bachelor of Science - Psychology
University of Alabama At Birmingham