Ariana Dedo
Cape Coral,FL
Summary
Strong leadership and management abilities Excellent customer service and communication skills Patient, compassionate, and dependable Organized and detail-oriented Able to multitask under pressure Strong teamwork and collaboration skills Quick learner with excellent problem-solving abilities Positive attitude and professional work ethic
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Medical Receptionist
Associate in dermatology
Fort Myers, Florida
07.2025 - Current
- Scheduled patient appointments using electronic health record system.
- Verified patient insurance information and processed necessary paperwork.
- Verified insurance coverage for appointments and collected co-payments.
- Greeted patients and managed check-in for dermatology appointments.
- Assisted patients with inquiries about treatments and procedures offered.
- Coordinated communication between patients and medical staff effectively.
- Maintained organized medical records and ensured compliance with privacy regulations.
- Processed payments and provided receipts for services rendered efficiently.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Medical Receptionist
Medical prestige
Cape Coral, FL
01.2024 - 07.2025
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and followed up on patient appointments, processed payments, and maintained accurate patient files to ensure smooth office operations.
- Entered insurance, demographics and health history into patient database.
- Coordinated communication between patients and medical staff effectively.
- Managed incoming calls, directing inquiries to appropriate departments promptly.
- Verified insurance coverage for appointments and collected co-payments to facilitate patient access to care.
- Recorded messages from patients and relayed them to appropriate staff promptly. and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Processed payments and issued receipts for services rendered, ensuring a seamless transaction experience for patients.
Sub manager
Taza
Fort Myers
06.2022 - 12.2024
- Directed and supervised team of 15 employees in daily operations.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Conducted performance evaluations and provided feedback to support employee development.
- Resolved employee conflicts and facilitated communication to foster teamwork.
- Implemented process improvements to enhance operational efficiency.
- Enforced compliance with health and safety regulations within the workplace.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, and evaluated staff.
Education
Biology
Florida SouthWestern State College
Fort Myers, FL 05.2023 - 08.2026
Cape Coral High School
Cape Coral, FLSkills
- Appointment coordination
- Insurance verification
- Schedule management
- Appointment prioritization
- Schedule optimization
- Front desk operations
- Patient Interaction
- Patient Communication
- Patient Issue Resolution
- Customer Service
- Phone & Email Communication
- Multitasking in Fast-Paced Environments
- Time Management
- Organizational skills
- Team Collaboration
- Problem Solving
- Client relations
Languages
- English, Fluent
- Spanish, Fluent
- Portuguese, Intermediate
Professional References
- English, Fluent
- Spanish, Fluent
- Portuguese, Intermediate
Timeline
Medical Receptionist
Associate in dermatology
07.2025 - Current
Medical Receptionist
Medical prestige
01.2024 - 07.2025
Biology
Florida SouthWestern State College
05.2023 - 08.2026
Sub manager
Taza
06.2022 - 12.2024
Cape Coral High School