Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paulina Garcia

Adelanto

Summary

Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Ultimate Sports and Orthopedics
05.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.

Behavior Technician

Stepping Stones Early Learning Centre
04.2024 - 06.2024
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Developed and implemented reinforcement systems to encourage positive behaviors.

Behavior Technician

Simple Aba
01.2024 - 03.2024
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Improved client communication skills through the use of evidence-based practices and techniques.

Receptionist

Spring Valley Post Acute
Victorville
10.2023 - 12.2023
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate staff.
  • Maintained accurate records of patient admissions and discharges.
  • Processed incoming and outgoing mail efficiently and promptly.
  • Collaborated with healthcare staff to facilitate smooth office operations.
  • Ensured cleanliness and organization of reception area at all times.

Behavior Technician

Vocational Innovations
Pomona
04.2023 - 10.2023
  • Implemented behavior intervention plans for individuals with developmental disabilities.
  • Assisted clients in identifying personal goals and employment preferences.
  • Provided advocacy services for clients who need assistance accessing community resources.
  • Monitored client's behaviors and documented results in accordance with agency standards.
  • Developed meaningful relationships with clients based on trust, respect and understanding.
  • Assisted clients in developing personal goals related to behavioral changes.
  • Supported clients during transitions from one setting to another.
  • Assessed environmental triggers that can lead to problem behaviors and developed strategies for managing them effectively.

PSR

SAC Health System
Barstow
09.2022 - 03.2023
  • Managed patient scheduling and appointment confirmations for efficient clinic operations.
  • Greeting patients warmly and ensuring a positive first impression upon arrival.
  • Handled patient inquiries via phone and in-person, providing accurate information.
  • Processed insurance verifications to facilitate smooth billing procedures for patients.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.

CNA/Medical Receptionist

High Desert Endoscopy
Apple Valley
01.2021 - 04.2022
  • Educated patients about pre-and post-procedure instructions effectively.
  • Maintained inventory of supplies and restocked as needed for efficient operations.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Documented activities and recorded information in EMR system.
  • Managed patient check-in and check-out processes efficiently.
  • Scheduled appointments using electronic health record systems.
  • Verified insurance information and collected patient payments.
  • Assisted with patient inquiries and provided information on procedures.
  • Maintained organized and confidential patient records in compliance with regulations.

CNA

Apple Valley Post-Acute Rehab
apple valley
11.2019 - 01.2020
  • Assisted with daily living activities, ensuring comfort and safety.
  • Monitored patient vital signs to detect changes in health status.
  • Maintained accurate patient records and documentation for care plans.
  • Collaborated with nursing staff to implement individualized care strategies.
  • Supported mobility assistance using proper techniques and equipment.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.

Certified Nursing Assistant

Knolls West Post Acute
06.2019 - 10.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Documented patient information and care activities in electronic health record.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Education

High School Diploma -

Summit Leadership Academy
Hesperia, CA
05-2017

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • Microsoft office
  • Appointment setting
  • Insurance verification
  • Appointment management
  • HIPAA compliance
  • Customer service
  • Insurance authorizations
  • Appointment coordination
  • Insurance verifications
  • Referral verification

Languages

Spanish
Professional

Timeline

Medical Receptionist

Ultimate Sports and Orthopedics
05.2024 - Current

Behavior Technician

Stepping Stones Early Learning Centre
04.2024 - 06.2024

Behavior Technician

Simple Aba
01.2024 - 03.2024

Receptionist

Spring Valley Post Acute
10.2023 - 12.2023

Behavior Technician

Vocational Innovations
04.2023 - 10.2023

PSR

SAC Health System
09.2022 - 03.2023

CNA/Medical Receptionist

High Desert Endoscopy
01.2021 - 04.2022

CNA

Apple Valley Post-Acute Rehab
11.2019 - 01.2020

Certified Nursing Assistant

Knolls West Post Acute
06.2019 - 10.2019

High School Diploma -

Summit Leadership Academy

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