Paulina Garcia
Adelanto,California
Summary
With a proven track record at Ultimate Sports and Orthopedics, I excel in patient scheduling and insurance verification, alongside exceptional customer service. My expertise in medical terminology and dedication to HIPAA compliance have significantly enhanced patient experience and operational efficiency. Skilled in both front desk operations and compassionate care, I consistently improve practice workflows and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Ultimate Sports and Orthopedics
05.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Behavior Technician
Stepping Stones Early Learning Centre
04.2024 - 06.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Behavior Technician
Simple Aba
01.2024 - 03.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Improved client communication skills through the use of evidence-based practices and techniques.
Certified Nursing Assistant
Knolls West Post Acute
03.2019 - 11.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Documented patient information and care activities in electronic health record.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
High School Diploma -
Summit Leadership Academy
Hesperia, CA05-2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- Appointment setting
- Insurance verification
- Appointment management
- HIPAA compliance
- Customer service
- Insurance authorizations
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Ultimate Sports and Orthopedics
05.2024 - Current
Behavior Technician
Stepping Stones Early Learning Centre
04.2024 - 06.2024
Behavior Technician
Simple Aba
01.2024 - 03.2024
Certified Nursing Assistant
Knolls West Post Acute
03.2019 - 11.2022
High School Diploma -
Summit Leadership Academy
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