Petrina Ramsey
Hempstead,NY
Summary
Concierge professional experienced in customer service and healthcare environments. Delivered exceptional patient care and office management through reliability and strong work ethic. Focused on enhancing patient satisfaction by creating positive first impressions and ensuring accurate scheduling and insurance verification.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
Jonathan Altus Pulmonary Medicine
920 Atlantic Avenue, Baldwin Harbor 11510, Ny
03.2024 - Current
- Welcomed patients and visitors at pulmonary medicine office, creating a positive first impression.
- Scheduled patient appointments efficiently using electronic health record systems.
- Confirmed accuracy and completeness of patient insurance information to ensure smooth processing.
- Processed copayments at front desk, facilitating efficient patient transactions.
- Maintained organized patient files, ensuring easy access to medical histories.
- Assisted patients with completing necessary forms and provided guidance on procedures.
- Coordinated communication between physicians and patients regarding treatment plans.
Concierge
Island Assisted Living
Hempstead, NY
12.2015 - Current
- Greet and welcome all guests and residents with a smile.
- Updated front desk concierge book daily, ensuring guests accessed relevant local information.
- Contacted previous guests and potential visitors via email to inform them about events at our facility, enhancing client engagement.
- Informed team members about changes in products, services, pricing, and policies to maintain up-to-date knowledge.
Ophthalmic Assistant
Foundation for international self help clinic
Kingston, Jamaica
01.2015 - 08.2017
- Executed clerical duties, including word processing, data entry, phone management, and filing to support office operations.
- Performed visual chart readings to evaluate patients' eyesight and provide accurate diagnoses.
- Conducted preliminary tests to assess vision and eye health.
- Supported ophthalmologists during patient examinations and procedures to enhance care delivery.
- Coordinated patient records and appointment scheduling to ensure smooth patient flow.
- Managed patient records and appointment scheduling efficiently.
- Created a hygienic and safe environment for staff and visitors through consistent maintenance.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Resident Care Aide
The Bristal Assisted Living at North Woodmere
Valley Stream, NY
02.2009 - 11.2011
- Facilitated patient mobility in and out of beds, baths, wheelchairs, and automobiles to enhance safety and independence.
- Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination to promote personal hygiene and comfort.
- Responded to patient calls for assistance with care and feeding in a timely manner.
- Created a calming atmosphere for patients during their recovery.
Resident Care Manager
Brandywine Living at The Savoy
Little neck parkway, NY
01.2001 - 01.2007
- Supported patients in daily functions to promote independence and well-being.
- Provided support to patients with daily living activities in a healthcare setting.
- Tracked fluid intake and output levels to ensure patient health and prevent complications.
- Delivered daily living tasks to improve quality of life and comfort for elderly patients.
Education
Bachelor of Arts - Psychology
New England College
Henniker, NH, U.S.High School Diploma -
Dunoon Park Technical High
Kingston, Kingston Parish, JamaicaCertificate - Certified Nurse Aide
Igbans Institute of Vocational Training
NYSkills
- Appointment scheduling
- Patient data management
- Patient data management
- Insurance processing
- Medical terminology
- Appointment coordination
- Appointment coordination
Timeline
Medical Receptionist
Jonathan Altus Pulmonary Medicine
03.2024 - Current
Concierge
Island Assisted Living
12.2015 - Current
Ophthalmic Assistant
Foundation for international self help clinic
01.2015 - 08.2017
Resident Care Aide
The Bristal Assisted Living at North Woodmere
02.2009 - 11.2011
Resident Care Manager
Brandywine Living at The Savoy
01.2001 - 01.2007
Bachelor of Arts - Psychology
New England College
High School Diploma -
Dunoon Park Technical High
Certificate - Certified Nurse Aide
Igbans Institute of Vocational Training