Brientz Fuller
Mapleton,UT
Summary
Driven and compassionate professional with extensive experience in medical office administration, particularly with Premier Family Medical, where I enhanced patient satisfaction and streamlined front desk operations. Skilled in EMR/EHR and patient scheduling, I excel in fast-paced environments, demonstrating exceptional teamwork, and a commitment to confidentiality. Achieved a significant improvement in appointment management efficiency.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Premier Family Medical
Lindon, UT
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Produce Associate
Walmart
Utah County
11.2021 - 05.2022
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted with weekly inventory counts.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Kept tidy and organized area to comply with cleanliness standards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Inspected produce to update and adjust pricing information.
Costa Vida
Team Memeber
Spanish Fork, UT
09.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Maple Mountain
Mapleton05.2022
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- EMR / EHR
- Medical office administration
- Medical Office Procedures
- Proficient in [Software]
- Customer Service
- Cash Handling
- Problem-Solving
- Computer Proficiency
- Collaboration and Teamwork
- Time Management
- Organization and Time Management
- Adaptable and Flexible
- Data Entry
- Payment Scheduling and Collection
- Calendar and Appointment Management
- Patient Eligibility Requirements
- Scheduling Tests and Procedures
- Flexible Schedule
- Payment Plan Options
- EHR Software
Timeline
Medical Receptionist
Premier Family Medical
09.2022 - Current
Produce Associate
Walmart
11.2021 - 05.2022
Costa Vida
Team Memeber
09.2020 - 12.2020
High School Diploma -
Maple Mountain