Brie Sargent
Greeley,CO
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Colorado Center for Assessment and Counceling
Fort Collins, CO
08.2022 - 12.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing/scanning.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries by phone and via email.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Advanced Repair Agent
Geek Squad - Best Buy
Loveland, CO
08.2021 - 04.2022
- Installed, managed and updated operating systems and supported applications.
- Kept records of all repairs and fixes for future reference.
- Set up hardware and installed and configured software and drivers.
- Managed security options and software in computers and networks to maintain privacy and protection from viruses and attacks.
- Diagnosed and repaired mechanical issues according to industry standards.
- Troubleshot computer issues involving OS problems, viruses and hardware failures.
- Installed new systems and components according to service orders and manufacturer instructions.
- Called and consulted with clients regarding equipment details, needs and problems.
IT Technician
Provelocity
Glenwood Springs, CO
07.2019 - 07.2020
- Documented repair processes and helped streamline procedures for future technical support actions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Advised customers and users on required maintenance practices
- Consulted via telephone and responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Upgraded laptops/desktops, improving speed and performance.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Identified hardware issues caused by component failures using approved diagnostic tools.
Delivery Driver
Dominos Pizza
Boulder, Colorado
06.2018 - 02.2019
- Answering phone calls from customers
- Taking customer orders over the phone and in person at the front counter
- Delivering customer orders
- Complete cash orders
Women Helping Women
Lahaina, Hawaii
04.2015 -
- Assisted in setting up for the event
- Participated in the walking event and helping others walk around.
Relay for Life
Lahaina, Hawaii
02.2014 - 02.2015
- Assisted in the set up for the events
- Helped gather and bring anything needed for officials running the events
- Participated in the walking events
Sustainable Farming
Lahaina, Hawaii
06.2012 - 09.2016
- Assisted in an independent organic farm
- Planting new crops, weeding, watering, mulching, and caring for the farm animals
- Done all without machinery, pesticides, and any inorganic materials
Education
High School Diploma -
Maui Preparatory Academy
Some College (No Degree) - Computer Science
Weber State University
Ogden, UTSome College (No Degree) - Clinical Psychology
Colorado State University
Fort Collins, COAccomplishments
- Survival Training
- High School Tennis team captain
- Excellence in High School Technology Award
- Excellence in High School Environmental Science Award
- Completing the five Google IT Support Specialist Certificate courses
References
References:
- Mr. Jessie Harris (951) 206-9268
- Mr. Dennis Nakamura (808) 385-6135
Certification
- Google IT Support Professional Certificate, a 5-course specialization by Google on Coursera. Specialization Certificate earned on April 14, 2019. https://www.coursera.org/account/accomplishments/specialization/FQPEN9RXTE6E
- Wilderness First Aid
Timeline
Front Desk Receptionist
Colorado Center for Assessment and Counceling
08.2022 - 12.2023
Advanced Repair Agent
Geek Squad - Best Buy
08.2021 - 04.2022
IT Technician
Provelocity
07.2019 - 07.2020
Delivery Driver
Dominos Pizza
06.2018 - 02.2019
Women Helping Women
04.2015 -
Relay for Life
02.2014 - 02.2015
Sustainable Farming
06.2012 - 09.2016
High School Diploma -
Maui Preparatory Academy
Some College (No Degree) - Computer Science
Weber State University
Some College (No Degree) - Clinical Psychology
Colorado State University
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