Brie Shafer
Huntington
Summary
Skilled in problem-solving and training, consistently achieving a 100% customer satisfaction score. Committed to fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Huntington, WV
07.2024 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Developed deescalation strategies, to alleviate tension or conflict, and maintain an appropriate coffeehouse atmosphere and experience.
- Worked alongside my peers to maintain a 100% customer satisfaction score for six weeks.
- Maintained a clean and organized workspace.
- Pleasantly interacted with customers during hectic periods to promote fun, professional morale.
- Developed unique rapport with returning guests.
- Maintained regular and consistent attendance and punctuality.
- Became certified to train, then trained a new team member, who is now looking to promote.
- Developed coaching approaches which balance realignment, with relatability and encouragement.
- Adhered to strict food hygiene regulations, minimizing risk of foodborne illness.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Assistant Manager
Jersey Mike's Subs
Nashville, TN
10.2022 - 06.2023
- Led daily operations to ensure efficient workflow and optimal customer service.
- Assisted with hiring process and training of new employees, both on prep on standard builds.
- Assisted with in-service training programs upon request.
- Collaborated with team to maintain cleanliness and safety standards in back and front of house.
- Enhanced customer satisfaction by ensuring consistency, reaching our end of month cogs months in a row- without discrepancy.
- Operated grill station efficiently, ensuring timely preparation of menu item
- Monitored cash intake and deposit records.
- Completed regular inventory counts to verify stock, cost, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
The Farm Homeschooling
Summertown, TNSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Exceptional customer service
Timeline
Barista
Starbucks
07.2024 - Current
Assistant Manager
Jersey Mike's Subs
10.2022 - 06.2023
High School Diploma -
The Farm Homeschooling