Hi, I’m
Brieana Koley
DeKalb,IL
Summary
People-oriented team leader successful in monitoring performance, delegating work, and motivating members. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
3
years of professional experience
Work History
Chick-fil-AWaxahachie, TX
Team Leader
06.2021 - Current
Job overview
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Ensured compliance with all safety regulations in the workplace.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Managed conflict resolution within the team to maintain a positive work environment.
- Implemented strategic plans to enhance team performance and productivity.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained positive working relationship with fellow staff and management.
Scarborough Renaissance FestivalWaxahachie, TX
Cleaner
04.2021 - 06.2021
Job overview
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Sanitized frequented areas and equipment using approved supplies.
Education
Waxahachie High SchoolWaxahachie, TX
High School Diploma
05-2024
University Overview
- Participated in choir, all four years of high school
- Vice President of choir department
- Participated im photography/AV, 2022-2024
- Top Ranked: 15%
Northern Illinois UniversityDekalb, IL
Some College (No Degree) from Business
Skills
- Complaint resolution
- Coaching
- Team Supervision
- Cash Handling
- Goal Setting
- Team Check-Ins
- Leadership
- Team motivation
Affiliations
- I enjoy photography and singing in my personal time.
References
References available upon request.
Timeline
Team Leader
Chick-fil-A
06.2021 - Current
Cleaner
Scarborough Renaissance Festival
04.2021 - 06.2021
Waxahachie High School
High School Diploma
Northern Illinois University
Some College (No Degree) from Business
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Wendy ZhangWendy Zhang
Intern at Yunwu Technology (Beijing) Co., Ltd.Intern at Yunwu Technology (Beijing) Co., Ltd.