BrieAna Melvin
Goldsboro,NC
Summary
Dynamic professional with a proven track record in customer service and staff training at Once Upon A Child Franchise. Expert in record keeping and food safety, consistently enhancing customer satisfaction and operational efficiency. Adept at event setup and cash handling, delivering exceptional experiences while maintaining high standards of service and compliance.
Overview
4
4
years of professional experience
Work History
Work Staff
Once Upon A Child Franchise
Goldsboro, NC
03.2024 - 09.2024
- Maintained detailed records of all customer interactions.
- Assisted with the development and implementation of staff policies and procedures.
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
Restaurant Worker
B&G Grill
Goldsboro, NC
03.2021 - 01.2024
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Assisted other staff members in setting up banquet events according to customer's instructions.
- Responded quickly and efficiently to any emergency situations during shifts like spills or broken glassware.
- Adhered to health regulations related to proper food storage temperatures and sanitation practices.
- Followed safety protocols when handling hazardous materials such as cleaning products or sharp utensils.
- Kept work area clean and organized throughout shift.
- Organized tables for incoming guests prior to their arrival.
- Inspected dining room areas for cleanliness including wiping down tables, chairs, windowsills, counters, shelves.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
- Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
- Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
- Demonstrated knowledge of menu items by accurately answering questions from customers.
- Delivered exceptional guest service with friendly and helpful attitude.
- Processed payments via cash, credit card, and gift card and returned accurate coin and bills.
- Trained new team members on menu items, operating procedures and company policies.
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Maintained clean, safe working area in compliance with company policies.
- Answered guest questions regarding ingredients, preparation methods and allergens.
- Rolled silverware, restocked dishes and filled condiments during less busy periods.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Executed proper techniques when preparing menu item ingredients.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries, and cookies.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Performed workstation prep prior to shift start.
- Received and stored food and supplies.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
Education
High School Diploma -
Wayne Community College
Goldsboro, NC05-1987
Skills
- Customer service
- Staff training
- Record keeping
- Food safety
- Event setup
- Menu knowledge
- Cash handling
Timeline
Work Staff
Once Upon A Child Franchise
03.2024 - 09.2024
Restaurant Worker
B&G Grill
03.2021 - 01.2024
High School Diploma -
Wayne Community College