Microsoft
Hi, I’m
Brieana Stirgus
Customer Service Representative
Gary,IN
"We've always been told to aim for the stars, but the goal is to aim further because the sky is not the limit"
Brieana Stirgus
Work Preference
Summary
Professional with strong background in customer interactions and claims specialist with results-driven mindset and focus on efficient claims processing and resolution. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction with skills in analyzing complex claims, verifying coverage, and negotiating settlements, with strong emphasis on team collaboration and adapting to changing needs. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability, attention to detail, and delivering consistent outcomes in high-pressure environments.
Overview
13
years of professional experience
Work History
Bloom Insurance AgencyGary, Indiana
Licensed Health Insurance Agent
08.2025 - Current
Job overview
- Assisted clients in selecting appropriate health insurance plans for their needs.
- Educated clients on policy details and coverage options available in the market.
- Processed applications and managed client documentation efficiently and accurately.
- Conducted follow-up calls to ensure client satisfaction and resolve any concerns.
- Provided support during open enrollment periods by answering inquiries from potential customers.
- Monitored changes in state and federal laws regarding health insurance policies.
CDTChicago, IL
Paratransit Driver
12.2017 - 05.2019
Job overview
- Took disabled individuals and senior citizens to any local destination
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel
- Obeyed all DOT rules and regulations in addition to local laws and stipulations
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Provided information to passengers, including route, schedule and fare information
- Operated paratransit vehicles in compliance with local traffic regulations and safety protocols.
AT&TChicago, IL
Call Center Representative
10.2014 - 12.2017
Job overview
- Managed high volume of inbound calls, ensuring customer satisfaction and issue resolution.
- Assisted customers with product inquiries, providing accurate information and support.
- Documented customer interactions in CRM system, maintaining detailed records for quality assurance.
- Collaborated with team to develop scripts for improving call handling procedures.
- Enhanced personal performance by implementing time management strategies, reducing call handling time.
- Utilized CRM software to document interactions and maintain accurate customer records.
Addus Home CareHomewood, IL
Home Health Aide
03.2017 - 11.2017
Job overview
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves
- Provided compassionate care, assisting clients with daily living activities and personal hygiene.
Westwood CollegeCalumet City, IL
Student Worker
11.2013 - 05.2014
Job overview
- Obtained and organized files and research papers
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Kept office equipment functioning optimally by troubleshooting problems and completing basic maintenance
- Greeted office visitors, provided information and directed to appropriate personnel to maximize team efficiency
- Answered office phones and took messages in-person office, efficiently transferring calls and information
- Organized and maintained student records, enhancing data accuracy and accessibility.
Pat's Playstation DaycareDolton, IL
Daycare Assistant
06.2013 - 02.2014
Job overview
- Developed and implemented lesson plans based on ages and abilities of class children
- Managed crafts and other hands-on activities to engage kids and promote development
- Secured indoor and outdoor premises to protect children under care
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
- Assisted in developing and implementing age-appropriate educational activities.
Education
Rasmussen UniversityTinley Park, IL
Associate of Applied Science from Business Management
06-2027
Wetwood CollegeCalumet City, IL
Diploma from Medical Assistant
08-2013
Rich South High SchoolRichton Park, IL
High School Diploma
2011
Skills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Claims processing
- HIPAA
- Inbound call management
- Customer service
- Building rapport
- Claim investigation
- Confidentiality handling
- Microsoft office
- Data entry
Education and Training
other
Certification
- Licensed Insurance Agent in 7 states
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Five 9
Timeline
Licensed Health Insurance Agent
Bloom Insurance Agency
08.2025 - Current
Paratransit Driver
CDT
12.2017 - 05.2019
Home Health Aide
Addus Home Care
03.2017 - 11.2017
Call Center Representative
AT&T
10.2014 - 12.2017
Student Worker
Westwood College
11.2013 - 05.2014
Daycare Assistant
Pat's Playstation Daycare
06.2013 - 02.2014
Rich South High School
High School Diploma
Rasmussen University
Associate of Applied Science from Business Management
Wetwood College
Diploma from Medical Assistant