Brieanna Lewis
Fort Lauderdale,FL
Summary
Dynamic and results-driven professional with a strong work ethic, and stellar customer service skills, honed at Upchurch Management, as well as a few other companies. Proven ability to enhance customer retention and manage cash handling efficiently. Adept at multitasking and fostering team collaboration to achieve operational excellence in fast-paced environments. Superb patience in working with the elderly during their final days while demonstrating hospitality.
Overview
29
29
years of professional experience
Work History
Associate
Panda Express
Davie, FL
08.2022 - Current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
Server
Oakmonte Village
Cooper City, FL
03.2018 - 08.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Served 22-30 residents at a time per 8-12hr shift, 2-3x a day Breakfast/Lunch/Dinner
- Delivered meals to rooms of sick or shut-in residents
Customer Service Representative 1
Sutherland Healthcare Solutions
Pompano Beach, FL
08.2017 - 01.2018
- Answered customer inquiries via phone about benefits.
- Collected premium payments
- Worked with a team to guarantee positive results for the Blue Cross Blue Shield of Michigan, serving over 800 clients.
- Process health claims.
Sales Associate II
Convergys, AT&T, DIRECTV, Citibank
Tamarac , FL
02.2016 - 08.2017
- Work on the last step accounts to save customers by providing discounts and extra incentives.
- Provided helpful troubleshooting tips to anxious and curious customers.
- Processed balance transfers.
- Sold new equipment with upgraded plans.
- Maintained older accounts by providing upgraded features.
- Demonstrated product features and benefits for customers' needs.
Shift Manager
Upchurch Management
Pompano Beach, FL
09.1996 - 05.2013
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Coached employees to meet said goals, working with them individually to become more efficient in their performance.
- Oversaw 13 or more crew members at a time for different locations.
- In charge of setting up daily operations.
- Maintained employee satisfaction and productivity.
- Evaluate employee performance monthly.
Education
Bachelor of Science - Business Project Management
City College
Fort Lauderdale, FL12-2015
Associate of Science - Computer And Information Sciences
Florida Metropolitan University
Fort Lauderdale, FL05-2004
Skills
- Works proficiently in a fast-paced business
- Strong work ethic
- Cash handling
- Stellar Customer service in food/Restuarant, Tele communications, Health Benefits & Credit Resources
- Food safety
- Inventory management
- POS operation
- Report generation
- Manages allotted time well
- Customer retention
- Superb, active listening
- Team collaboration
- Time management
- Conflict resolution
- Problem solving
- Quality assurance
- Data entry (30 wpm)
- Great at multitasking
- MS Word, Windows, Visual Basics, Basic Data Com
Affiliations
- Look after 5yrs and younger-80+
- Love reading and learning new songs
- Great listener and critical thinker
- Volunteer at churches in food distributions
Accomplishments
- Made employee of the month more than once
- Promotion to Leadership Role
- Volunteer of the year at FGC church
- Made the Dean's List in 2015
- Maintained 4.0 GPA while pursuing BS degree
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Associate
Panda Express
08.2022 - Current
Server
Oakmonte Village
03.2018 - 08.2024
Customer Service Representative 1
Sutherland Healthcare Solutions
08.2017 - 01.2018
Sales Associate II
Convergys, AT&T, DIRECTV, Citibank
02.2016 - 08.2017
Shift Manager
Upchurch Management
09.1996 - 05.2013
Bachelor of Science - Business Project Management
City College
Associate of Science - Computer And Information Sciences
Florida Metropolitan University
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