Brieanna Palm
Slidell,LA
Summary
Reliable Server brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Take-Out Server
Cracker Barrel Restaurant
10.2021 - 06.2023
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Expedited order processing for reduced wait times and increased customer satisfaction.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
Crew Member
Wendy's Restaurant
11.2020 - 04.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Hostess/Take-Out Server
BJ's Restaurant & Brewhouse
01.2015 - 03.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Shift Manager/Key Holder
McDonald's
03.2011 - 07.2014
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Education
Certificate of General Studies - Healthcare/Teaching Grades 1-5
Delgado Community College
New Orleans, LA05.2019
Skills
- Order Accuracy
- Order Processing
- Food Plating
- Basic Housekeeping
Accomplishments
In the month of September 2022 I received an award for Hospitality Hero of the Month at Cracker Barrel. While working at BJ's Restaurant and Brewhouse I received a certificate for being hostess of the year in 2017.
Timeline
Take-Out Server
Cracker Barrel Restaurant
10.2021 - 06.2023
Crew Member
Wendy's Restaurant
11.2020 - 04.2021
Hostess/Take-Out Server
BJ's Restaurant & Brewhouse
01.2015 - 03.2019
Shift Manager/Key Holder
McDonald's
03.2011 - 07.2014
Certificate of General Studies - Healthcare/Teaching Grades 1-5
Delgado Community College
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