Lauren Moore
Little Rock,AR
Summary
I have worked as a hospitality professional for over 6years. I have consistently delivered high-quality service in dine in and take-out settings. I am Experienced in maintaining organized food preparation areas and ensuring timely order fulfillment. I am a highly reliable team player with a flexible approach to every customers needs. I am well skilled in communication and customer interaction, always aiming to enhance customer experience and leave a good impression on people I encounter. I have a solid background in food service, I showcase strong organizational skills and I deliver a customer-focused approach. I am Known for effective independent and team collaboration. Well skilled in multitasking, problem-solving, and I am a fast learner. I was a punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering 8 years of experience taking food and beverage orders in-person and over telephone.
Overview
10
10
years of professional experience
Work History
Take-Out Server
On The Border
Little Rock, AR
02.2019 - 11.2024
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Ensured prompt delivery coordination with drivers, resulting in improved overall efficiency for take-out services.
- Ensured cleanliness and organization of take-out area, promoting positive environment.
- Managed multiple food orders to ensure timely delivery to customers, enhancing satisfaction.
Front Desk/Night Auditor
Staybridge Suites
Little Rock, AR
01.2021 - 11.2022
- Processing check-Ins and Check outs
- Increased guest satisfaction by 15% by efficiently handling an average of 50 customer service requests per day.
- Maintaining hotel cleanliness and organization, for all the guest experience
- Managing all financial activities
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
Retail Sales Associate
Cracker Barrel
Little Rock, AR
03.2019 - 06.2020
- Managed the unloading process of truck inventory.
- An organized team of three to do Inventory checks for products
- Stocking and pricing items
- Restocking procedures, reducing product shortfall by 15% and ensuring premium service standards
- Collaborated with management to implement a reward-based incentive program which increased employee performance by 10%
- Helping customers find merchandise and purchase products in store processing returns
- Opening and closing the establishment
Restaurant Hostess
Cheddars Stratch Kitchen
Little Rock, AR
05.2015 - 12.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
N/A - Psychology
University of Arkansas At Little Rock
Little Rock, ARHigh school Diploma -
McClellan High School
Little Rock, AR05.2015
Skills
- Communication Skills
- Customer Relationship
- Customer service
- Inventory
- Product Knowledge
- Team Training & Development
- Organizational Skills
- Excellent customer service
- Food packaging
- Phone etiquette
- Food preparation
- Order accuracy
- Cleanliness standards
- Order processing
- Basic housekeeping
- Food plating
- Sales reconciliation
- Quick learner
- Goal oriented
- Flexibility
- Detail-oriented
- Sanitation standards
- Food handling
- Point of sale systems
- Service prioritization
- Money handling
- Health code compliance
- Menu item memorization
- Sanitation guidelines
- Payment processing
- High volume dining
- Tableside service
- Upselling
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
- Cash handling
- Team building
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Staff training
Accomplishments
- Small business owner .
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Brought in new customers weekly
- Awarded “Employee of the Month” in 2018 & 2022
Passions
- Skin Care Advocacy
- Sustainable Beauty Solutions
- Community Wellness Events
- Writing
- Teaching
- Herbalism
- Animals
- Astrology
- Mental health
Timeline
Front Desk/Night Auditor
Staybridge Suites
01.2021 - 11.2022
Retail Sales Associate
Cracker Barrel
03.2019 - 06.2020
Take-Out Server
On The Border
02.2019 - 11.2024
Restaurant Hostess
Cheddars Stratch Kitchen
05.2015 - 12.2018
High school Diploma -
McClellan High School
N/A - Psychology
University of Arkansas At Little Rock